OtterServing smarter. Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of food—all in one place.
Otter (tryotter.com) has 588 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Jim K.
I called support to set up my printer and tablet. Mark from Otter connected remotely to my tablet and paired the tablet and printer. Was a great help and saved me a lot of time
Response from OtterJan 18, 2024
So glad to hear that Mark was able to resolve your issue swiftly, Jim. Thanks for filling us in! I'll be sure to give him a shoutout
Ainura
Rodrigo Montes was exceptionally helpful, promptly responding to my questions and efficiently solving my issues. His swift assistance made the experience hassle-free, and I greatly appreciate his support.
Response from OtterDec 22, 2023
Ainura, So glad to hear you've had a great experience with Rodrigo! I can personally attest to how awesome of a partner he is when it comes to problem solving. I will be sure to give him a shoutout. Looking forward to continued growth alongside your business. - Alex
Sajjad H.
Solved The issue
Response from OtterDec 22, 2023
Glad to hear it!
Natasha
Peter from Otter support was absolutely awesome! He addressed all my concerns and took his time with any issues I was having. Even went above for a replacement tablet.
Response from OtterDec 22, 2023
So glad to hear you had a good experience with Peter, Natasha! Happy holidays. - Alex
Eliane C.
" Working with Otter in Portugal has changed the way I think about my business. With this software I can easily manage all my brands (virtual or not) and apply changes to multiple platforms with just one click. Easy access to reports and useful data for a business Owner. Also, Tiago Neves has been excelent in showing me how to take the most of Otter and is always available to present me more tools "
Response from OtterDec 22, 2023
Hi there Eliane! I'm so glad to hear that you've been having a great experience with Otter alongside Tiago. We aim to help our customers unlock new strategies to better their businesses, and it sounds like this has been the case for you. Made my day. Will be sure to give Tiago a shoutout. Thank you for the feedback. - Alex
B L.
Case 10712466.Vina was the representative who helped me. I was having trouble accessing the management portal for the first time. She was very patient and knowledgeable. Even when I kept coming back to her with issues that I encountered. I really appreciate the quick response. I believe that it takes good employees to make a good company, and a good company fosters a culture to build good employees.
Response from OtterDec 19, 2023
Hi B Lee! So glad to hear you had a great experience with Vina. This is exactly what we want our customers to encounter when they reach out to our support teams. I will be sure to give her a shoutout. Thanks. - Alex
Ayaz, M.
I was in search of comprehensive tech solutions for online ordering and efficient delivery management for my restaurant. After exploring various software options, I ultimately chose Otter, and I couldn't be happier with my decision. TryOtter provided a solution that exceeded my expectations and addressed virtually all my requirements. The platform seamlessly aggregates all orders and facilitates easy communication, allowing me to respond to reviews promptly. In a market saturated with options, Otter stands out, consistently evolving and surpassing its competitors. The user-friendly interface and advanced features set Otter apart, making it a valuable asset for my business. A special mention goes to Ahnaf al-Wahed from the sales team, whose guidance during the selection process was invaluable. His expertise and professionalism made the entire experience a pleasure. I'm eagerly anticipating a continued positive collaboration with Otter and am confident in the success it will bring to my restaurant. Highly recommended!
Response from OtterDec 14, 2023
Hey there Mohammad! Absolutely loved reading this review. This is exactly what we aim for as a company, and I'm so glad to hear you're finding Otter impactful for your business! Agree with you that in the restaurant industry, constant evolution is key. Will be sure to give Ahnaf a special shoutout – he is certainly a pro. Looking forward to growing alongside your business! - Alex
Consumer
Ryan Christopher Buluran is great helping me on several integration tasks and answers all my questions. Thank you so much!
Response from OtterDec 14, 2023
Hey there! Thanks for the positive feedback on Ryan. Will be sure to pass this along to his manager. - Alex
