OtterReviews of tryotter.com

Catastrophique. L'intégration avec Ubereats ne fonctionne pas du tout. Les commandes ne s'acceptent pas ou alors le restaurant est "Momentanément indisponible". Le service client ne parle pas français ne comprends rien et nous renvoie tout le temps vers Ubereats qui nous indique clairement que le problème vient de Otter. La moitié des employés avec qui j'ai fait la souscription ne travaillent plus là bas. Un conseil fuyez si vous ne voulez pas perdre du chiffre d'affaires et des clients.

dreadful, worst system on the market. use deliverect or storekit (to take orders) support is shocking. AVOID system is awful. don't recommend, wasted weeks and weeks sorting this out. Had to pay a setup fee, still not refunded, as it wasn't working! Hilarious company. Update: What a Response... no one called or emailed to follow up, shams of a company. AVOID

Hi guys one week soft opening and now one week fully operational that’s 14 days and still not working. Getting hold of Customer Service is an absolute nightmare and trying to schedule a half an hour meet to rectify the issues and still not rectified does not work

this company is the worst ...customer service does nothing to help as they have no idea as to what they have to do.Thewy will put you on hold pretend to work on the problem come back and tell you we will open a case and get back to you. I have cancel with this company for over a month and still not ablle to change or review my menu at the delivery platforms i have call uber and they tell me otter is still attach to the platform I call otter they say no we will open a case and invastigate I am still waiting meanwhilke I have no access to my menu.

Waiting for the Uber Eats and Doordash stores to be integrated for almost 2 weeks now.

Customer Service is terrible and useless. Just spend 2hr and 15mins with them and get absolutely nothing accomplished. You are assigned an account manager that is unreachable and once you actually get in touch with anyone from the company, they can not do anything to help menu updates, billing problems, account integrations.

If I could give 0 I would horrible service I recommend all merchants to stay away. Their service is horrible, multiple times suddenly stopes working, order don't import and then orders go missing their chat is horrible just make random excuses. I've been waiting 3 months for my stores to get integrated and still nothing has been done. And yesterday all of sudden Deliveroo and Just Eat orders stop showing up. Now been told can take up to three days, so three days without orders. Absolutely useless company. And when you try to cancel theirs no way of cancelling so your stuck with them.

I run an independent restaurant & have been using Otter now for around a year. We use it to integrate Ubereats/deliveroo as well as all our Click + collect orders through something called Direct Orders. It's worked well until last month & i had been happy with the product - we normally get regular payouts weekly - but then three weeks ago it has really become a living nightmare. Since over three weeks ago we have not received any transactions or payouts in my Stripe account (the direct orders payment provider) this is 2 weeks worth of direct orders - totalling over 100+ orders that we are completely missing the money for. These are all orders that customers have paid for & that we have made food for. Otter support have largely been evasive & useless - they have not been able to give me ANY real answer as to why. It took me a week of frustrating daily back & forth to even take my complaint seriously. You can only talk to support via their website chat box - No phone lines so i can't speak to anyone about this. So we are left with over 100+ orders worth of revenue owed to us that is missing & the only response I can get out of support is that they are "investigating". This has obviously been an extremely stressful period as a small business owner & i would avoid processing any payments with Otter at all cost- do not make the same mistake of trusting this company with your money. I believe something very seriously went wrong with the platform & they are trying to cover it up & delaying giving me a real answer as to what happened.