OtterServing smarter. Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of food—all in one place.
Otter (tryotter.com) has 588 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Chevail A.
While dealing with an unclear error, Tedd walked me through the solution clearly and was able to resolve my issue fast.
Response from OtterJun 13, 2025
Hi Chevail, We appreciate your review! We're thrilled to know that Tedd was able to resolve your issue fast and provide you with a clear resolution. Looking forward to growing your business together, thanks! -Alex
Kaif Mohammed K.
Very patient and enthusiastic and a good listener. I just love the way she took the call. I was a bit difficult when I started the call but she was amazingly handled me. I just appreciate the call with the dona. She’s very good with our otter system team Thank you.
Response from OtterJun 9, 2025
Hey Kaif! Thank you for your review! We appreciate how Dona handled the situation and addressed your concerns. We'll definitely give her a shout-out! Looking forward to growing your business together, thanks! -Alex
Lee's B.
Jay provided exceptional service! She was incredibly knowledgeable, had excellent customer service, and clearly demonstrated a strong desire to help me get the job done right. A true pleasure to work with
Response from OtterJun 4, 2025
Hi! Thank you so much for the review. We're pleased to know that Jay was able to effectively showcase her knowledge and skills in addressing your concerns. She truly is an exceptional support agent! Looking forward to growing your business together, thanks! -Alex
Akmal K.
The agent was knowledgeable!
Response from OtterJun 3, 2025
Hi Akmal, Thank you for your feedback! We're proud that our agent was able to demonstrate their knowledge to you. Looking forward to growing your business together, thanks! -Alex
Larry M.
Very helpful staff
Response from OtterMay 29, 2025
Hi Larry! Thank you so much for your review! We're happy to know that our staff has been helpful. Looking forward to growing your business together, thanks! -Alex
Gagan G.
Azral was very very helpful and tried to get to the root cause of the problem.
Response from OtterMay 20, 2025
Hi! Thank you so much for the review! So glad to hear that Azral was able to address the problem and was helpful with the process. We'll definitely give him a shout-out! Looking forward to growing your business together. Thanks! -Alex
Jonathan K.
Rajvansh Thapar has been an outstanding account manager at Otter. He’s been incredibly helpful with making sure all of my restaurant clients are up and running, even staying up late to help fix issues when they came up. Otter might not be perfect, but it’s definitely improving and heading in a really good direction. I’m especially looking forward to their new POS system. Otter has helped to save us time, cutting down on mistakes, and honestly just making the day-to-day a lot smoother.
Response from OtterMay 19, 2025
Hi Jonathan, Thank you so much for the thoughtful review! We're thrilled to hear that Rajvansh has been such a helpful partner and that Otter has been a huge help for your restaurant. Looking forward to growing your business together. Thanks! –Alex
Marcus R.
I love working with Otter, the best POS system on the market. We've never had a problem, and they are so easy to reach — always quick to fix any issue. Toast is way more expensive, and they also change many extra fees. Otter has the best transaction fees and hardware costs, plus their system is very user-friendly. It’s a no-brainer the best choice. Keep it up, Otter! I’ve become a big fan of the company.
Response from OtterMay 19, 2025
Hi Marcus, Thanks so much for the fantastic review. We're glad that you love your experience with Otter and do get value from our POS system, price, and support. Reviews like these are what keep us going in ensuring better service delivery to our partners. Looking forward to growing your business together. Thanks! –Alex
