OtterServing smarter. Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of food—all in one place.
Otter (tryotter.com) has 588 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Hani M.
There is a lady her name is Ariellynne She is Very nice with customer service and very helpful I am glad to make my business with Otter
Response from OtterAug 12, 2026
Hi Hani, Thank you so much for taking the time to leave us a review! We're thrilled to hear that Ariellynne provided such helpful, top-notch customer service. We appreciate your partnership and are glad to have you as a customer. -Ryan
Isaiah W.
Aryariellynne Medina was an excellent onboarding rep. She made everything very smooth and addresses the issues we had when we went live. 10/10 and definitely would recommend the platform to other vendors because of the customer service we experienced.
Response from OtterAug 10, 2026
Hi Isaiah, Thank you so much for the review! We're thrilled to hear that you have had an excellent experience with Aryariellynne. We appreciate the recommendation to other vendors. Looking forward to growing your business together. Thanks! - Ryan
Mohsin N.
Camile is so professional. she took action on the issue promptly and resolution was sent within no time. Amazing work
Response from OtterJul 27, 2026
Hi Mohsin, Thank you so much for the 5-star review. We are thrilled to hear that Camille was able to promptly resolve your issue. We'll pass along your kind words to her. -Alex
Tempe Beard P.
Really good customer service, Angel is the hero, great help!
Response from OtterJun 29, 2026
Hi, Thank you for your kind review! We're thrilled to hear Angel was able to provide such great support and make a positive difference to your experience. We'll be sure to pass your kind words along to her. -Alex
T.King
I’ve been with the Otter service now for awhile - Will has been my No 1 help mate from OTTER amazing service always there to help & doing things a little different using the QR codes in different venues as well what a great easy user friendly platform that also has support that’s actually there! Thanks Will I couldn’t have done this without you, your professionalism, patience, & great service is second to none! Thank you Thank you Thank you
Response from OtterJun 23, 2026
Hi there, Thank you so much for your kind words and continued support! We're thrilled to hear that Will has been able to help you make the most of Otter and that you're enjoying the QR code platform. We'll be sure to pass your feedback on to him; he'll be delighted to hear it. -Alex
Jesus B.
Thank you Matthew for your help you are amazing again thank you for your help
Response from OtterApr 3, 2026
Hi Jesus, Thank you so much for your kind words! We're thrilled to hear that Matthew was able to assist you and make a positive impact. We'll be sure to pass along your appreciation. -Alex
TSUKIMI
Sunny was very kind and patient. I understand that he is based in a different country with a completely different time zone, yet he remained very flexible and accommodating with our tight daily schedule. Looking forward to working with Venmo.
Response from OtterApr 2, 2026
Hi there, Thank you for your kind feedback! We’re glad Sunny could support you with flexibility and care despite the time zone differences. We look forward to continuing to work with you!
Nigel B.
My wonderful local Lebanese restaurant Ya Sham uses tryotter to process their orders. Without fail it is accurate, the restaurant loves it and unlike some with ridiculously optimistic delivery times and maps this just simply works and works well. Thank you from a restaurant customer in Ealing London
Response from OtterMar 30, 2026
Hey Nigel, Thank you so much for your kind words! We're delighted to hear that your experience with Otter has been consistently smooth and reliable. It’s great to know both you and the team at Ya Sham are enjoying the benefits. We truly appreciate your support! -Alex
