OtterReviews of tryotter.com

AVOID - AVOID - AVOID Otter is the worst decision I ever made in business and I sadly I can't fix it. don't be stupid and believe the sales rep. the solution is great but the implementation is at a different level, don't bother with the customer service, they do not exist and they know fuckall. we joined all our 9 sites around 2 years ago, we managed to cancel all 8 but now we are stuck on our cloud kitchen site. integration never worked and you have to wait for weeks and weeks to update your menu Updates; AVOID After 3 weeks since the integration fails while we’re trying to launch our new menu, we’re still waiting! We spent thousands on teaser campaign to crash everything because the integration with square has fails. 3 weeks and no update from Otter yet. The KDS, printers, Square nothing is working, full 3 weeks of shambles. Re Alex: share your contact details in your review to share account details

Google searched a local restaurant (Takeria 4 Brothers) and placed an order for pick up. Got to the restaurant and the restaurant did not receive an order, doesn’t work with Otter, has never heard of otter. I immediately call otter and they say they will cancel the order and refund my money. Received email confirmation of this cancellation conversation. Fast forward few days and I reach back out, suddenly I am not able to get a refund, I must contact the merchant. Which I do again, and they still don’t know who Otter is, they don’t use the platform, and have no money to refund. I contact Otter again, they say to contact the merchant or Google since it was transacted through Google. I did that Google says I need to reach out to Otter or the restaurant. So I reach out one final time and I am told to take it up with my bank. Which I am in the process of doing. No one seems to know what happened or why or where this money went, but this is a SCAM. Terrible service. If I could give 0 stars I would!

Otter's customer support department is run by useless people. I have phoned them at least 9 times over the past 30 days trying to resolve a billing issue. They are billing us monthly for a WiFi tablet which we never received. They have given me a ticket number and told me that the matter has been escalated and referred to a specialist. A month later and this "Specialist" has still not resolved the billing error. I have asked to speak with a supervisor or a manager. I did speak with a manager name Cindy. She assured me that she will personally look into my problem and call me back in 24 to 48 hours. Two days passed and no call back. Not even an email to let me know if there is any progress. I phoned the call center and asked to speak with Cindy again. How convenient for Cindy, she was in a meeting. All I get from their reps is the run around. I asked one of their rep if these "Specialists" really exist? She said yes. I told her that they're either very lazy, or very overwhelmed by the high number of customer complaints, that it takes over a month to resolve a billing problem. In my opinion Otter should change their name to Other, as in find some other company to handle your restaurant delivery platform!

Worst company ever. trying to leave and take control back of my Skip and Uber is brutal. 48 hours they say. It has been over 10 days. Soon they say. There integration failed weekly since February. Sales staff can sell ice in the North but service is garbage! Update from Otter, what is your case number and phone number? 20+ hours and nothing. Do not sign with this company. There is no service support! Otter never phoned. Finally had UBER remove Otter from my business August 20! It was an Absolute Nightmare!

Timeline for technical and customer service I have been experienced. Use your own judgement. 15 May - problem with order importing, said they were gonna do something on there end to fixed it. It did not. 17 may - contact them again with solution that menu needs to be synced. Tried and failed. 18 may - escalated to a team. 20 may - a tier 2 technician name Thamiris wrote an email saying they are looking into it. 28 may - wrote an email to ask updates.NO REPLY. 13 June - asked Customer Service again with same answer that I had to sync the menu, which I could not. 17 June - a lengthy conversation with Neil finally gave me some more information. Finally promised he will chase up the issue. 24 June - Thamiris showed up again with still investigating message. REMEMBER THIS, from 28 may I asked about update to 24 June, this was his first reply. 27 June - for 43 days, the problem finally solved. 02 July - wrote to Thamiris about compensation, no reply. 22 July - asked in webchat about compensation, was given promised a 24 hours reply. 24 July - after more than 48 hours wait, I contacted webchat again, guess what, no decision, frustrated and ask for cancellation 25 July - Just one day later, Thamiris showed up and cancelled my service straight away. I have been billed and charged monthly on the 1st of month. There is no refunds for the remaining days of the contract mentioned at all. I was not getting full service for one and half months and it took me another month to ask for a compensation which obviously they will never get money out of their pockets once they have taken. Have to give them credit to cancel the service so fast, although I have paid the bill until the end of this month. Avoid if you can, there are many alternatives.

This is a scam. I ordered from a restaurant that claimed this “otter” guy would deliver in 40 minutes. Charged me delivery charge and tip and never got my food. Called restaurant and they said my food was ready to be picked up and they do not deliver!!!! Google clearly said this “otter” would DELIVER MY FOOD, and I got nothing yet I WAS CHARGED!!! SCAM SCAM SCAM!!!!

AVOIDE...AVOIDE....AVOIDE. we joined Therese System and its the worst tools us weeks to set up and it nevber worked properly kept given free items to customers we sent them many emails to fix the issue bit no supports what so ever then we decided to cancel it and its been over 2 weeks not we canot acceses our Deliveroo or Uber Eats and we cast Control the free items hey set up and bits total loss not for us we deep emailing them no reply and Therese Rep is ignoring us as we not signed the contracts and hey are takitng our money and offering us total loss in bussines in return stay as car as possible from this guys

Absolute rubbish people to deal with. The marketing tool does not work and once they get you on a subscription you cannot come off it. They keep charging me for it even though I have cancelled it many times.