OtterServing smarter. Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of food—all in one place.
Otter (tryotter.com) has 588 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 486 reviews with 5 stars · Clear filters
Info B.
Peter was exceptional. Made onboarding a breeze!
Response from OtterJan 1, 2026
Hi, Thank you so much for the kind words! We’re thrilled to hear that Peter made your onboarding experience smooth and enjoyable. We’ll be sure to shout him out! Looking forward to growing your business together. Thanks! -Alex
Sean B.
Very good straight to point
Response from OtterJan 1, 2026
Hi Sean, Thank you for your feedback! We’re glad you found our service clear and straightforward. Looking forward to growing your business together, thanks! -Alex
METAWAY M.
un excelente soporte por parte de Angelina, espero que el resto alcance este nivel algún día
Response from OtterDec 30, 2025
Hola, Muchas gracias por compartir tu experiencia. Nos alegra saber que el soporte brindado por Angelina fue excelente y cumplió con tus expectativas. Le haremos llegar tus amables palabras.
Nacera
Donnie was VERY HELPFUL!!! I called earlier and was not helped, thankfully I called otter support again and Donnie was able to help me successfully with my problems and setting up new integrations and removing old ones as we are moving locations. Thank you very much to Donnie!!!! :)
Response from OtterDec 29, 2025
Hi Nacera, Thank you so much for the kind review! We’re delighted to hear that Donnie was able to help you get everything sorted, especially with setting up new integrations and removing the old ones during your move. We’ll definitely shout him out! Looking forward to growing your business together, thanks! -Alex
Noureddine C.
Macky was great and easy to communicate with. Keep it up 👍👍
Response from OtterDec 26, 2025
Hi, Thanks so much for the positive review! We’re happy to hear you had a great experience with Macky. We'll be sure to shout her out! Looking forward to growing your business together, thanks! -Alex
Ali D.
Best customer service
Response from OtterDec 25, 2025
Hi Ali, Thank you so much for your kind words! We’re really glad you had a great experience. We appreciate you taking the time to share your review. Looking forward to growing your business together, thanks! -Alex
abdallah A.
we are looking to get our business in roll with otter we are excited
Response from OtterDec 25, 2025
Hi Abdallah, Thank you for your review! We’re excited to get your business up and running, and we look forward to supporting you along the way. -Alex
Akshat C.
Exceptional service by Marlon R.! Communication was clear and fast, everything was handled efficiently, and he made the whole experience stress-free. Very professional, friendly, and detail-oriented — truly above expectations.
Response from OtterDec 23, 2025
Hi Akshat, Thank you so much for sharing your experience. It’s great to hear that Marlon's professionalism, attention to detail, and clear communication exceeded your expectations. We’ll be sure to recognize him for his outstanding service and shout him out! Looking forward to growing your business together, thanks! -Alex
