OtterServing smarter. Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of food—all in one place.
Otter (tryotter.com) has 588 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 486 reviews with 5 stars · Clear filters
Maricar D.
My integration ran into some snags. The Otter team sent me daily status reports and made sure my integration was completed.
Response from OtterJan 14, 2026
Hi Maricar, Thank you for sharing your experience! We’re glad our team was able to resolve any issues you've had with your integration and keep you updated with daily status reports. Looking forward to growing your business together, thanks! -Alex
Bosino Ristorante I.
All the steps were clear from the customers support and all the questions were been answered in the easiest way to understand it.
Response from OtterJan 14, 2026
Hi, Thank you so much for your kind words! We’re thrilled to hear that our team was able to guide you clearly and answer all your questions in a way that was easy to understand. Looking forward to growing your business together, thanks! -Alex
spencer
nice and easy experience.
Response from OtterJan 13, 2026
Hi Spencer, Thanks for the great review! We’re so glad to hear you had a nice and easy experience with us. Looking forward to growing your business together, thanks! -Alex
Leo's Coney Island M.
Francis and Eden were the best and most patient explaining the process as well as how their system works. They verified all the info and menus were accurate which is very important starting out something new for staff. They went above and beyond to ensure the best experience, which was a lengthy process only due to signing up 5 locations at once. Amazing and had streamlined my orders to reduce mistakes or missed orders. Highly recommend
Response from OtterJan 13, 2026
Hi there, Thanks so much for the great review! We’re glad Francis and Eden made onboarding smooth, especially with five locations at once. It’s great to hear your menus were set up accurately, and orders are running more efficiently. We appreciate the recommendation, and we're looking forward to growing your business together, thanks! -Alex
Paola MG S.
Francis was very patient and easy to work with. Very knowledgable of what he is doing.
Response from OtterJan 9, 2026
Hi Paola, Thank you so much for the review! We're thrilled to know that you enjoyed working with Francis and showcasing his knowledge and patience during your time with him. We'll definitely give him a shout-out! Looking forward to growing your business together, thanks! -Alex
ben
Quick and knowledgeable! Peter was a great rep!
Response from OtterJan 8, 2026
Hi Ben, Thank you so much for your kind words! We’re thrilled to hear that Peter was able to provide quick and knowledgeable support. We’ll be sure to pass your praise along to him! -Alex
besart A.
very simple and friendly onboarding
Response from OtterJan 7, 2026
Hi Besart, Thank you so much for the kind words! We're thrilled to know that you find our Onboarding process very simple and friendly. We're excited for you to be a part of Otter. Looking forward to growing your business together, thanks! -Alex
Vinsan T.
Awesome. Great job. He did everything very well. And talked nice. Thank you so much.
Response from OtterJan 5, 2026
Hi Vinsan, Thank you so much for your kind words! We’re really happy to hear that everything went well and that you had a positive experience. Your feedback truly means a lot to us, and we appreciate you taking the time to share it. Looking forward to growing your business together, thanks! -Alex
