M B.
Benzo-bob
It seems that far more people post negative results w/Tryminded than positive. I'm glad that I read these reviews before reaching out and losing a heap of $$$$'s. Telemedicine has its virtues and snake pits.

Minded is an online psychiatry practice that specializes in treating women. We provide expert mental health care and medication management that's sensitive to what's going on in a woman's life, body, and mind at every stage of her life. Appointments are available within 7-days.We are online, and open every day and prescribe medications, if appropriate, to people 18+ in New York, New Jersey, Florida, Pennsylvania, Illinois, Texas, Virginia and California. Minded now accepts many major commercial insurers.
Minded (tryminded.com) has 583 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Showing 150 reviews with 1 star · Clear filters
M B.
It seems that far more people post negative results w/Tryminded than positive. I'm glad that I read these reviews before reaching out and losing a heap of $$$$'s. Telemedicine has its virtues and snake pits.
Marylou
Just signed up and it would not let me schedule an appointment nor get my money back. Very weird don’t do it!
Response from MindedSep 2, 2022
Hi there—thank you for choosing Minded for your mental health care. Yesterday we were experiencing a scheduling bug and our engineering team is actively working to fix it. In the mean time, please send an email to [email protected], and a member of our Concierge Team to book your appointment for you. We apologize for the inconvenience.
Ryan M.
Horrible experience with this company. I will give you the initials of the provider I saw KH. I emailed them to get a refund because he was no help and was very unfriendly. I haven't got a response and it was 3 days ago I asked for a refund.. Stay away from their "services"
Response from MindedSep 2, 2022
Hi there—thank you for taking the time to leave a review. We are sorry to hear that you were not satisfied with our service. We would love to rectify this situation as soon as possible. Please send an email to [email protected] and a member of our Concierge Team will be able to assist you.
CPA P.
Minded let me down in a major way. This is my very first review ever as I am the type to just let a bad experience go and move on. In this instance I needed to comment in hopes they actually listen this time, and any future considerations from patients in need will go elsewhere. I had high hopes for this company as I am a very busy working professional, and the sole earner for my family. I am not able to take half days to get refills on my anxiety medication and thought I hit gold by finding this company that could help me via web meetings. Of course when getting set up I was told I'd be well taken care of and that their doctors are very experienced in assisting with benzodiazepines, ALSO SAFELY TAPERING. This is not a medication you rush people off of, anyone with general smarts can research The Ashton Method for benzo tapering or anywhere else via standard google searches. I understand the pharma companies will sell that there's no such thing as withdrawal from their medications, that's bad for business. This is understood, however doctors should know better and know that tactic, not to follow a pamphlet but rather follow a patient's experience and behavior. I am not a patient who has EVER abused, been addicted or acted out in anyway when it comes to treatment with serious medications. With that said, they started out with me after getting my first payment to enroll that my last doctor who demanded seeing me every month was rushing me much to quickly and for no reason. What I think caused me the problem was saying, "I think I'm ready to start tapering my medication". DO NOT EVER SAY THIS. Start tapering on your own fellow patients ok??!!?? Go at your own pace, nice and safely, then once the talk happens to start tapering, you're already far ahead so when they start pushing you off for some mysterious deadline they seemed to say exists, you'll be safe. Anyway, not the case for me since I was honest and assuming they were going to adhere to what we agreed to when we started treatment. The doctor advised that we go at a nice easy pace and base it off of MY symptoms. Since I have zero history of abuse or any addictive signs, this was an easy call for the doctor to make. Long story longer, after my first refill, they went to reduce me BY 50%, yes- FIFTY PERCENT!!!!!! I became horribly sick and missed days of work as a result of this!!!!!! Not to mention, Minded WILL NOT correspond with you. I never once got a message returned by any attempt in their so called, "support@" email, any social media, phone number, or anything. They do not talk to you unless you're about to sign up. I was desperate for help and had to assume that this was simply a mistake. It couldn't have been a doctor's call purposely right because this would be malpractice of course. We agreed to go to 2mg tablets as that tablet is the same size as a 5mg tablet, therefore from 5mg down to two 2mg tablets. Easy to follow right? That's already a reduction by 1mg.. She told me that this was fine and to also stay at the original dose one more month to stabilize as I had 3 reductions back to back before having a chance to ever get stable. I was grateful for this and we were in 100% agreement. The next month was going to be the two 2mg tablets, and break quarters off from there so that the quarter reductions were only .5mg versus 1.25mg off of a 5mg tablet. Not only did she not adhere to this agreement, she wrote me a prescription for one 2mg tablet per day and left out the other 30 tablets of 2mg. So, instead of 60 tablets, I got 30 tablets. This was pure HELL and after trying to get someone to please help, finally after who knows how long, I got an appointment. The doctor who stepped in to help admitted this was a grave mistake but couldnt interfere with another doctor's methods. Go figure right. So she said, just take the correct dose and get another appointment with the original doctor to clear this up. After waiting again for who knows how long, my original doctor had a slot. On the web call, she said that this is what it needs to be and this prescription was what she meant to do! SO instead of taking accountability for making this major mistake and me suffering some serious withdrawals because of her, she kept me going this way and that was that. She told me, "this is what the guidelines are"!! Are you F'ing kidding me???!!!!!??? Keep in mind what I said earlier about monitoring a patient's symptoms? There's no such thing as this. I went to a new doctor who said the same thing. For one, this was absolutely undeniably irresponsible.My new Dr disclosed how the rules work and there's nowhere that says you HAVE TO rush people off (at dangerous levels) "or else" you're busted. I am finally under the right care and I pray that whoever reads this will think about what I said and know that with my detail I'm not making something up. This is my Minded experience.
Response from MindedAug 31, 2022
Hi there—thank you for taking the time to leave a review. We would like to sincerely apologize that you did not have the positive experience using our service that you were hoping for. We value your feedback, and will look into your case on our end, so that we can improve our service for others. If you would like to discuss this further with us, please send us an email at [email protected].
Leanna S.
Absolutely AWFUL. If I could rate it ZERO stars I would!! They do not respond to any messages, any phone calls, any social media... Nothing!!! I had an appointment scheduled after 3 weeks of waiting and trying to get in touch with someone and after signing in, the doctor just DIDNT SHOW UP!! So now I'm in week 3 without my meds, and I have to wait an additional week because the doctor never showed up!! I've reached out in every way possible and have yet to get a single response since 2:30pm and it's now 4:50 and they close at 5. So I paid for a service that I cannot get because they're not capable of answering, and their doctors apparently can just ghost you. DONT bother trying this service. You will not get an appointment or your meds on time and will likely waste your money.
Response from MindedAug 31, 2022
Hi there—thank you for taking the time to leave a review. We would like to sincerely apologize for this mix-up. Your mental health is of the upmost importance to us. If this issue has still not been resolved, please send an email to [email protected] and we will escalate your case to the head of our Concierge Team.
Jennifer C.
Definitely doesn’t take the place of a real DR to me. The APRN was cold to me & I also felt like she judged me. If you’re looking to get a controlled med don’t even bother. I know they claim that if you get RX’ed them it’s fine but they flat out said no even though I have a valid RX. Just go to your dr. I even asked before I paid & they said yes, false advertising. I really think they look down on people who need certain anxiety medications. Don’t bother leaving a response, there’s absolutely nothing I need to email you about.
Deedy L.
Scam fake reviews, please don't rely on minded for help or prescriptions, Ive been charged 2x's and havent had one dr appointment, I've already emailed you right before I left this message asking for 2 refunds you've charged my credit card TWICE!!! Without any appointments being kept
Response from MindedAug 23, 2022
Hi there—thank you for taking the time to leave a review. We want to apologize for this mix-up and would like to rectify the situation as soon as possible. We want to assure you that honesty is of the upmost importance to us, and that all of our reviews come from real Minded members. Please send an email to [email protected] to get in touch with our Concierge Team. A member of our team would be happy to assist you.
Unhappy C.
Last review on this company. You know you aren't really helping when you reach out and continue to do the same thing I think they like to have the last word in a review to make it seem like you want to reach out but its more smokescreens and im completely done stop trying to get the last word on my review I dont like your company practices or anything else stop coming on to my review its desperate and i have a new doctor and my medications were delivered today you know which ones right? The ones I showed prior proof for go away Minded far away!!