MindedReviews of tryminded.com

EDIT: This is getting ridiculous as someone is replying to reviews here faster than they are through their own customer service channels. I still have not received any answer from customer service after my provider was a no-show and I am running out of medication. ________ Pretty poor experience with Minded. The provider initially tried to talk me out of medication, and then forgot to send the agreed upon meds to the pharmacy. Then, the provider was a complete no-show to my second appointment. You can't get anyone from customer service on the phone. Really frustrating - not sure what to do at this point.

Filled out the 10-minute questionnaire for qualification which asked for credit card information at the end. Received an account email shortly after stating they cannot approved my request for service. Credit card was still charged. Emails and voicemails have gone answered for over a week. Their phone line has no representatives answering calls - the line is voicemail only.

I have had several concerns about my medication I have been doing very poorly mentally and I have had a week's worth of my messages go unanswered This is not the service they can afford to not be responding and ignoring their clients. These medications are dangerous to stop and I feel like I need to stop it on my own because I cannot get a response from these people at all. I'm heartbroken and disgusted with the customer service

These reviews have to be fake that have more than one star I wish I could give a -5 I was so excited when I reached out to them because I finally found a psychiatrist that could prescribe me the medications that I’ve been on for years and have proof of but I accidentally missed my appointment because it was an eastern time and I’m in standard and it got confused so my second appointment I don’t even think I saw a doctor because she didn’t even offer to prescribe me anything she just told me I was screwed so I wrote a review on Google and they responded and told me they were sorry and to reach out to their support team so I did and their support team wrote me back and said yeah we just don’t want you to be a part of our program and I didn’t do anything wrong like I just told her what was wrong with me told her what I had been taken I even offered to show her my transcripts from all my prescriptions and doctors visits and I was very vulnerable with her and that’s how they treated me I hate this company I wish that they didn’t exist they don’t prescribe you the medication do you need i promise

Switched to Minded for ease of telehealth and delivery during the start of the pandemic and at first it was mostly fine except that the delivery never showed up when their partner Medly said it would. The last time I re-filled, Medly didn't reach out to me about delivery at all. When I reached out to them they told me Minded hadn't sent them anything. I then reach out to Minded who basically never answer their calls and I wait business hours for them to respond to their support messages. They eventually get it delivered. Now again the same thing happens. I realize on a Friday I'm going to run out over the weekend if they don't fulfill it that day - they of course don't answer their phone, send holding emails for my messages, and I'm left the weekend with no course of action because they only have staff 9-5 Monday-Friday. This is a bad model for a company serving people with medication needs and mental health issues. A company that sells medication should have support when people don't get what they need/are paying for. Looks like it's back to traditional psychiatry and prescriptions.

*DO NOT TRUST IF YOU'RE ON BENZOS* It's worth nothing that I have been prescribed Benzos for the last 5 years. I switched over to telehealth due to my usual doc retiring and covid-19 hitting. At first, minded was great! They helped carry my prescription over and continued providing the services I had sought out to replace my doc. Then, suddenly and abruptly, they cut me off of my medication completely and threw me Hydroxyzine, which is, at best, overpowered benadryl. I have chronic panic disorder, GAD, and quite a few other things wrong with me (hence being on prescription benzos for 5 years.) - Benadryl isn't going to cut it. It's also worth noting that it is EXTREMELY DANGEROUS AND POTENTIALLY LIFE THREATENING to remove someone who has a physical dependence on benzodiazepines cold turkey. You are supposed to provide a taper regiment to wean them down (this is usually with valium or klonopin), however the "mental health experts" at Minded seemed to casually forget all about Benzodiazepine Withdrawal Syndrome, a withdrawal experience that is *worse than alcohol or heroin.* Minded did not care about my genuine need to continue such medication, and decided it was in their companies best interest to cease it abruptly, without warning. I had a seizure due to this issue, and ended up in the ER, where actual professionals stated how DANGEROUS it was to remove a long term benzo user off of the drug in question without weaning them off. This company is out to make $ and sweep you under the rug. Do not trust them. For your every day SSRI, I'm sure it's fine, but if you actually have anxiety disorders that are debilitating, please find help elsewhere. This company does not care about you and likely lost their license to provide controlled substances, thus making a lot of their patients suffer.

It started off great, they gave me my meds and counseling. Then, all of the sudden, all the reasons why I can't take the medication they had been prescribing. They told me I needed a psychiatrist, that is why I signed up for counseling, they could care less. I asked for another provider; was promised they would take care of my needs, they refused to prescribe me any medication again. For a company who says they help mental health, they are right, they help it get much worse and make you feel hopeless.

By far the worst platform I have ever used. inaccessible, and horrible customer service. Could not advise enough, it is not worth 25$ for all the extra grief this platform caused me.