MindedReviews of tryminded.com

The service could be convenient and helpful for a Telehealth option, but I encourage anyone who is thinking of signing up -- try calling their main number and see if anyone answers the phone for you or not. I've been a patient/subscriber for about 3 months now and am on medication that can't be stopped abruptly, but that is what's happening due to errors on their end. For my scheduled refill appointment yesterday, Thursday the 26th, the provider never showed up for the Zoom call. No one answered at Minded when I called to let them know. Emails sent to Support aren't answered until well into the next day, if they respond at all. I received a "we are so sorry that happened, please reschedule your appointment" message and now at this point there are no options available until the next week. Meaning I am days without my medication, cold turkey. Not a fun place to be. I wouldn't want anyone else to go through this type of situation. I called again (attempted) prior to writing this review, and called this morning as well with a very simple "this is what is happening, please call me back" message, but, have heard from no one. If you use a specific medication and need that for your day to day, do not put yourself into a position where you might be delayed on your refill appointment, and unable to get an actual person to respond back to you. Good luck!

Just meds. No therapy or referrals to therapists. There are no magical pills to make everything better. You have to have some type of therapy in conjunction with meds to be successful.

I was not too satisfied with my visit. I wasn’t offered much help with my current situation or offered medication to help my situation. I will not be using these services any longer. The visit was extremely brief with not much input by the doctor. Also, was not very friendly or encouraging. Not satisfied.

They got my name wrong on the bottles and there was some trouble getting the prescriptions I had to contact support 3 times and keep going back to the pharmacy. The nurse couldn't hold back and laughed at me at least 3 times during the call. I also have not yet received care for all of my ailments. I was told "well I understand that but we can not just hit the ground running" So just be aware if you are needing anxiety meds and you know it they will not give them to you so you will be on just anti depressants and whatever else they decide to give you in the beginning. I understand why this is done but unfortunately many of us will fall through the cracks and lag behind in getting the help we truly need because of this. I am very poor and this method of making me wait for treatments to all of my ailments is going to cost me a lot relatively speaking. I have agreed to put myself in the hands of my nurse regardless as I have no other options. 2/5

Interview / intake wasn't detailed enough.

The signup process and my actual visit went well. The problem have been after my visit when my insurance denied the medication that was prescribed to me siding that I needed a prior authorization done. That still has not been completed 3 days later so I feel like I wasted my money trying to get established. If this isn't fixed, I will cancel the membership

I would love to give try minded 5 stars but I can’t. I cannot afford the 40.00 payment to see my doctor at this point in time and they offer no kind of assistance or payment plan or anything! I truly love the doctor I have and it just sucks that they won’t work with you on the payment money part.

More of the status quo. Even though I’ve gone over my information with my provider, medications tried, how this is effecting my life, she was unwilling to do what needs to be done.