MindedReviews of tryminded.com

It used to be good until now. I have an appointment tomorrow. I haven’t been able to log into my account at all. It always says the username and password that I entered is invalid. I tried to reset my password and it also doesn’t let me. I have contacted support by email and phone and yet nobody has helped me. All they keep saying is I’ll look into it but it’s been almost 2 weeks. They sent me an email saying that if I couldn’t attend my appointment, which is in 2 days, I would be charged a $45 fee and the only dumb reason I can’t attend it is because I can’t even log into my account. If that happens going through a bank claim would be extremely unprofessional, because it’s not like I haven’t tried to ask for help. Customer support was very unprofessional and they kept apologizing when all they were doing was taking my information. Then they asked what company I was incurring about and apologized for saying that as well. (Obviously I’m not incurring about a company). So when the heck am I gonna receive any technical support whatsoever? Worst part is I need a prescription refill and my specific medication CANNOT be stopped cold turkey. If you do that you are at insanely high risk of seizures, so thanks Minded. Very helpful.🙄

Didn’t work my appointment never worked so I couldn’t see my doctor

Their website says they prescribe certain medications with a prior prescription. I’m in California which is a state that allows online refills. I was in between health insurance and minder was much less than a dr visit for me so i thought it might be a good option. It was a complete waste of money. The np i got had a god complex, said he never prescribes my medicine. I let him know that they shouldn’t advertise this if they can’t do it, as i wasted money as i trusted their policies on their website. When i said it’s false advertising he used an excuse that the Covid emergency for telemedicine was over so he can’t prescribe it. When i asked how that has anything to do with what is on minded’s website info he then change it to he never prescribes it and minded doesn’t say that, he said i misunderstood. I showed exactly him where it was in the website he played dumb. When i asked what he recommended he listed nothing that could be taken on demand for a panic attack. I don’t have anxiety often and don’t want to take a ssri or antihistamine daily. I don’t like to take medications in the first place. I asked if he can prescribe a beta blocker to help lower my heart rate when a panic attack causes my heart to race and he said no, only Paxil/ ssri drugs, which i won’t take as they don’t feel safe to me. Too many side effects. Overall it was very false info, so i requested a refund to which minded refused , stating it is to the discretion of the dr… why would minded provide me with a doctor who refused to prescribe a medicine that they promote on their website. It was a Terrible experience. I ended up waiting it out until my insurance was reinstated for a dr visit for a refill, which they happily gave me. I do not recommend minded due to their misleading info. Not trustworthy.

My doctor was great but now after all the time and work to get my medication transferred to Minded they are no longer prescribing Alprozalam. Bye . Lost business. Still plenty of other pharmacy options who can prescribe effective medication for people who follow rules and are not drug seekers. Not all of us who use Alprozalam are drug addicts. Specially when everything is on record and we follow rules we still pay for those who use it to get high. Great system for Minded to lose even more customers. Oh well their loss . I still get mine from a doctor who cares and less drama. Avoid Minded and their drama. Keep looking.

I had an awful experience. I just wanted to renew my very normal prescription for light anxiety and trouble staying asleep. I had received busiprone and trazadone from Kaiser Permanente for three years and was pleased. But had to switch employers and thus insurance companies. The doctor came late, talked at me rather than listen, and told me my medication wasn't on his list of ready-and-approved medications. He prescribed me something that I've never taken and which was for more severe symptoms than I have. I asked to cancel. Minded team wrote me back to say they canceled. And then three months later I realized I was still getting billed 45 every month. I wrote them back because you can't call in... They said I had canceled. I sent them proof that they were billing me. And then they said, "Madame, you canceled but then you asked us to put you back on." What?? All I can recommend is that you avoid this company. There are so many more efficient and attentive and honest online doctors out there.

First of all I missed my appointment and had to call because you changed your computer system and it wouldn't let me in. I had to have (Taylor who was awesome) redo my email address and password at least 6 times before we finally got in. So my appointment was changed to 4:45 and I couldn't hear anything she was saying. These were all computer issues so I 'm not blaming anyone. With anxiety issues something like this can really throw you. I just hope my next visit runs more smoothly.

No one showed up for my appointment, and conflicting instructions were given for how to get into my acct.

It’s a scam. I think they are probably being shutdown or something. They basically took my money and that’s it. They got back to me once saying people are having trouble signing in knowing that I have already paid for an application I’m going to get because I can’t sign in??? They are legit ripping people off