MindedReviews of tryminded.com

Consultation was good, no issues there. But it’s been almost 2 weeks since they said they were calling in a prescription to my pharmacy, and the pharmacy still has no record of it. I’ve emailed 3 times, and sent 7 chats. I’ve only gotten 1 response to a chat. A few days ago a Brandon promised to get it fixed. No response since.

I was in the process of signing up. I had not completed the process, but in the middle they require payment. It was $10 for the first month. Later in the process, too much information was required that I was not comfortable providing. So I stopped completing it. However, they already charged the payment to my credit card and now I cannot get a refund so far. I am out the money and have had no service. Beware you cannot change your mind, you will still be charged. Canceling does not seem to be easy either.

I attempted to sign up for Minded on November 28th. I scheduled an appointment for December 1st. The next day (November 29th), I received an email stating I needed to reschedule my appointment due to a "scheduling error." I selected the next available appointment, which wasn't until December 7th. On December 7th, I joined the appointment via the zoom link provided in my confirmation email. I was welcomed by a message saying the meeting would start once the host joined. I waited. After 15 minutes, I attempted to reach out for support. I submitted message to the care team, only to be told the care team was not available until the next day. I waited another 15 minutes and submitted a message to what was supposed to be the support team, which is meant to be available 24/7. This just generated another message with the care team which, again, was unavailable during the scheduled appointment time. I waited the entire 45 minutes for the psychiatrist to show up, only to be left hanging. When support finally got back to me, their only response was to say they were looking into the matter but I should reschedule (for a third time?) while they figured out what happened. I'm not sure if they ever figured out what happened, because I never received any follow up. I cancelled my plan. Thankfully, when I went to sign up originally, the site autofilled a code to give me my first month free, so I'm not out any money. However, I am out the time I wasted on this service and was unable to receive any needed medication. I highly recommend using a different service.

Unhelpful service.

Horrible customer service- over 24 hours after my refill was approved it has yet to be sent to the pharmacy. Reached out multiple times during their business hours, no answer or response. Since I signed up I have had repeated issues w their customer team and my scripts not being sent in a timely manner- but they manage to charge me monthly. Cancelling the second I have my refill.

I cancelled this service way before today.and you still charged my credit card. Filing dispute with my credit card company.

This place is a joke, she was 15 minutes late, didn't listen to me at all, and just tried to pump me full of drugs without even knowing anything about me. She then rudely left the conversation, I do not recommend this AT ALL

MINDED is an absolute scam, they took my application and then denied me based on it being "outside their scope" and then CHARGED ME $10, $40, and $40 respectively for the next 3 months. $90 for absolutely nothing, and I even have an email from them (Sara Shamy (Minded) on 8/27/201) confirming my account had been canceled and deleted in their system. THEN WHY BILL ME FOR 3 MONTHS? Absolute total scammers.