MeDexReviews of trymedex.com

The product works great and customer service promptly responded to my delivery questions. There was no shipping confirmation or tracking number. Upon ordering it said delivery in 10 days. Whem i asked customer service, it was 10 BUSINESS days. 10 business days came and still no shipping details or tracking number. Product arrived on 11th business day. This would have been a better review if tracking number was received when item was shipped.

I have been suffering lower, upper back pain for the last 15+ years, I have tried so many therapies ( PRP, Stem cell, physio etc) but nothing helped me, I came across Medex X400 on Instagram and ordered it, have been using it twice a day for last weeks and felt much better, my sciatica pain has gone and overall feel much better and I am not as stiff as before in the morning, will follow up again after 4 weeks, I highly recommend it

This review is based on the quality of the customer service only and will update my review when I began to use the product! After ordering, I got scared of the reviews that were saying they were still waiting for their product to arrive… I am glad I reached out to the customer service and was well taking care of by Mia! She updated me every day and made sure I will get my product before Christmas! I’m glad it was delivered yesterday! Just on time… Thanks Mia! Can’t wait to see if this works for my chronic pain in relation with my autoimmune disease… will update in a month!

I received my product after a long wait due an unexpected surge of sales. They had to get the product back into stock. I did receive my product and it works great. Love that it has options if you want to only use red light or just non infrared. I just plugged it in and placed where I wanted it and pushed the button. Automatically runs for 20 min. Very bendable for multiple applications.

I said I would remove my 1 star review when I received my product. I am not being allowed to remove review, so i am writing another review. I finally got it. I have used it and I am satisfied with the product.

Great product. Poor communication on tracking and delivery.

Ordered on 10th November 2022. Still no item to this day. I was told be with you 6/7 days. No item. Then 3/4 days. No item. Wasnt informed they were out of stock until I enquired as to where my item was. Also the day I purchased there was an attempted money transfer from the method of payment which I paid with, maybe just a coincidence or not who knows just seemed a little odd as the transactions was the same timing. In my opinion I wouldn't purchase. UPDATE. I have received my goods. Way to late. The person who needed it sadly no longer needs it. I have offered to return the item as PayPal stepped in and refunded me. My god talk about harassment, endless emails asking me to remove my review. Appauling customer service and in my opinion, no compassion when a person is going through a heartbreaking time. Should inform people that they do not have the item in stock and give them options not make them wait Endlessly, then abuse them through a messaging system UPDATE. I am now being threatened by a person in this company by saying they could sue me because I apparently will not give their product back, which I have never refused to give their product back. I work long hours, I work nights, I have a terminally ill mother and have a death in the family. They expect me to wait up and not sleep after doing a 15 hr shift for their courier to pick the item up,or lose pay and not do my job and wait in for a courier. I am being bullied and threatened with being sued and I really I don't think I deserve such treatment.

Order placed Nov 23rd. It finally arrived today, Dec 14th. The seller expressed great concern that it took so long for delivery and was very apologetic. I am pleased that it finally arrived, and I must say, it was very well boxed with care.