Honour
SCAM
I would strongly caution anyone considering using MedX. My experience has been incredibly frustrating and, frankly, has left me questioning their business practices. I placed an order and paid for medication, only to be kept waiting while being repeatedly told that my order was “processing” or that they needed further information. Some of the information they requested seemed completely unnecessary and appeared to stem from incorrect information they had recorded about me in the first place. Instead of simply correcting the issue, I was repeatedly asked to provide more information while my payment remained tied up with them. This is particularly problematic when you are trying to obtain medication. While they are holding the payment and the order remains unresolved, you are effectively prevented from simply going elsewhere and purchasing the medication. What I found particularly concerning was the communication. They were perfectly capable of contacting me when they wanted additional information or wanted to say they could not process the order, yet when I asked them to cancel the order and release my payment, communication suddenly became extremely difficult. There is also no telephone number where you can speak to someone directly. Everything happens on their terms. They can contact you when it suits them, but customers have no straightforward way of getting hold of someone when there is a problem involving their money or medication. I eventually had to consider disputing the transaction through my credit card provider simply to recover the funds. Based on my experience, I would not recommend this company. The combination of delays, questionable information handling, poor communication and holding customers’ funds while an order remains unresolved is unacceptable, particularly for a business dealing with medication. I will also be roporting them to the appropriate regulatory bodies.