MeDexRed light therapy
MeDex (trymedex.com) has 57 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Salons & Clinics · Philadelphia, Pennsylvania
Excellent
Salons & Clinics · Wayne, Pennsylvania
Excellent
Salons & Clinics · Easton, Pennsylvania
Great
Salons & Clinics · Sharon Hill, Pennsylvania
Average
Showing 5 reviews with 3 stars · Clear filters
Darren W.
I'm more than happy with this product and service; however, the packaging is awful. The last two boxes have arrived partially opened. These boxes are simply not up to the job of transporting the weight inside them. Please get this right, or I will make my next purchase from another supplier.
JOHN ALAN N.
The product is great for relieving arthritis pain when it works. Mine has a short in the cord and all of lights will not come on anymore.
Sondra C.
Although customer service was good, the first belt shorted out after 2 months. They sent me another and this one doesn't always turn on the first time pressing the button. The blinking light option only works at times, but never at my will. Very disappointing.
Karen J.
#EDIT# The product did arrive after another 7 days, total of 5 weeks when I was told 10 days. However, communication was poor, had it been better I would not have been left to feel it was a scam, especially with all the scams these days. I purchased a red light pad on 27th April. I received and email confirming my purchase. There was no tracking number. A month later I had not received my purchase nor any email to say there have been delays. I reached out to them on messenger asking where it was. They replied with "sorry, will check and get back to me asap". I had to chase them again 4 days later, when I was then told it would arrive in 6 days. I gave them the 6 days before messaging again demanding my money back. They then sent me a tracking number through DHL. I looked this up and it appears it has been despatched and should arrive in 7 days. Watch this space. They keep removing my comments on their Facebook page.
david J.
The product works great and customer service promptly responded to my delivery questions. There was no shipping confirmation or tracking number. Upon ordering it said delivery in 10 days. Whem i asked customer service, it was 10 BUSINESS days. 10 business days came and still no shipping details or tracking number. Product arrived on 11th business day. This would have been a better review if tracking number was received when item was shipped.