HealRayReviews of tryhealray.com

Response from HealRayOct 1, 2025

Hi Soli, thanks for getting back to us! We had been trying to reach you regarding the address issue. Appreciate you confirming — your shipment is now being arranged and will be on its way shortly!

Response from HealRaySep 25, 2025

We understand your frustration, and we're truly sorry for the experience you've had. Your order is currently marked as delivered, but if you haven’t received it, we kindly ask that you file a Missing Mail Search with the carrier — even if it wasn’t USPS, the process helps us officially confirm the non-delivery. Once that’s done, please send us a quick message — and we’ll arrange a reshipment or resolution right away. We absolutely want to make this right and ensure you receive what you ordered. Thank you for your patience.

Response from HealRaySep 24, 2025

Thanks for reaching out. According to our records, your order has been marked as delivered by the carrier. If you haven’t received it, we kindly ask that you contact USPS directly and file a Missing Mail Search through their website. This step is important because only the recipient can confirm and report a non-delivery. Once that’s done, just let us know — and we’ll be happy to proceed with a refund or replacement based on the outcome. We're here to help!

Response from HealRaySep 18, 2025

We’re really sorry to hear that — and we truly appreciate the honest feedback. 🙏 The video steps and bundle options are meant to help explain how to get the best results, but it should never feel forced or unclear. We’re sharing your experience with the team to help improve the checkout process and make pricing more transparent and flexible. If you had trouble completing your order or want help with a refund, feel free to message us directly — we’ll make it right.

Response from HealRaySep 17, 2025

Sorry to hear that — and thank you for the feedback. 🙏 The video steps are meant to help explain how to use the device effectively, but we understand it can feel like too much during checkout. We’re sharing this with the team so we can make the process smoother. If you decide to give it another try, we’re here to help every step of the way.

Response from HealRaySep 17, 2025

We’re really sorry about the delay and lack of response — that’s not the experience we want for anyone. 😔 Please send us a private message with your order number and the name or email you used at checkout, and we’ll personally check on it right away and make sure your refund is processed. Thank you for your patience — we’ll get this sorted for you.

Response from HealRaySep 17, 2025

We’re really sorry for the delay — that’s absolutely not how this should be handled. 😞 Please send us a private message with your order number and the name or email you used to place the order, and we’ll personally look into it and make sure your refund is processed immediately. Thanks for your patience — we’ll get this resolved for you.

Response from HealRaySep 9, 2025

We're really sorry to hear about your frustrating checkout experience — that's not the impression we want to leave. Thank you for your honest feedback; we’ll pass this along to our team to improve the process. In the meantime, if you have any questions about your order or need help with the product, please feel free to reach out. We truly want your experience going forward to be better.