HealRayReviews of tryhealray.com

Response from HealRayOct 28, 2025

We’re sorry to hear about your experience. Please note that our official website is www.tryhealray.com — it appears you may have ordered from a different, unauthorized site (healray.org), which is not affiliated with us in any way. We understand your frustration, but we are not gaslighting or denying your concern. As you mentioned, the device you received emits blue light and came in a plastic bag, which is different from our genuine HealRay red light therapy system. Unfortunately, since your order was not placed through our official website, we are unable to locate or process it. Because this issue did not originate from our store, the rating you left for us is unreasonable, as it reflects a situation outside of our control. We kindly ask you to consider updating or removing it. We also recommend filing a dispute with your bank or payment provider to recover your funds and report the fraudulent seller.

Response from HealRayOct 24, 2025

Thank you for your message. As mentioned in our previous emails, your refund has already been processed on our end. Once a refund is issued, we no longer have control over the timing or posting of the funds — this part is handled by your bank or payment provider. We recommend contacting your bank directly so they can confirm the refund status and trace the transaction. They’ll be able to provide more accurate details than we can at this stage. We understand your frustration and truly regret the inconvenience this has caused. Please know that we’ve done our part to process the refund and are happy to cooperate with your bank if they reach out for confirmation.

Response from HealRayOct 14, 2025

Thank you for your feedback. We’re sorry to hear about your experience. This device needs consistent use over time, as a few days isn’t enough to see improvement. It won’t deliver results instantly, but many customers notice changes with regular use. If you have concerns or need support, please reach out and we’ll be happy to assist. Also, have you had a chance to consult your dentist about your current gum situation? We’d like to better understand what happened so we can help resolve it properly. Please email us at [email protected] with your order details.

Response from HealRayOct 8, 2025

We’re truly sorry for the experience you’ve had — this is absolutely not the standard we aim for. 😔 Please send us your order number, full name, and email used at checkout so we can look into this immediately and resolve it for you. If your order is being returned to sender, we’ll work with you to arrange a reshipment or refund right away. We appreciate your patience and the chance to make this right. 💙

Response from HealRayOct 8, 2025

We’re really sorry to hear about the trouble you experienced — that’s not the level of service we aim to provide. 🙏 As discussed over the phone, we’ve now sent out the missing charging cable, and we’ll make sure it gets to you as quickly as possible. If there’s anything else you need in the meantime, please don’t hesitate to reach out. We're here to make it right. 💙

Response from HealRayOct 8, 2025

We’re very sorry for the confusion regarding your order. Unfortunately, the information provided was incomplete — only a flat number was given, without a house number or street name — which prevented us from sending the order. The order was cancelled and a full refund was issued. We always aim to provide timely responses and smooth order processing, and we regret that this situation caused frustration. We hope this clarifies what happened and kindly ask you to reconsider your review based on the circumstances.

Response from HealRayOct 1, 2025

We're so sorry to hear this — that’s absolutely not the experience we want for you. 😔 Please send us a message with your order number and the name or email you used at checkout, and we’ll be on the lookout to personally follow up and resolve this immediately. Whether it’s a refund or reshipment, we’ll make it right. Thank you for your patience — and again, sincere apologies for the delay and lack of response. 💙

Response from HealRayOct 1, 2025

We’re really sorry you’re having trouble charging your device — and even more so that you haven’t received help yet. That’s definitely not what we want. 😔 Please send us a short video showing the charging issue, along with your order number, and we’ll make sure this gets escalated and replaced under warranty if needed. Just message us directly — we’ll take care of it for you right away. 💙