My initial order was sent to a different address and they took action immediately and sent me a replacement one. Very good customer service. I am very happy with the product and waiting to see any progress with my receding gums.
Response from HealRayOct 21, 2026
Hi Danny! Thank you for your kind feedback! We’re glad we could resolve the shipping issue quickly and that you’re happy with HealRay.
TE
Terry
I have been using the HealRay unit for…
I have been using the HealRay unit for the last 6-8 months. I have really felt my gums improved significantly. I called customer service because my unit stopped working, Jusmine was very responsive and professional. They sent me a replacement unit asap. I am very happy. Thank you HealRay
Response from HealRayOct 21, 2026
Thank you so much for your kind words and continued trust in HealRay! We’re truly happy to hear about your positive experience with the device and that we could assist you promptly with a replacement.
MO
Michael O.
I have found the support team effective and responsive.
I have found the support team responsive in a timely manner and very helpful. They helped me with the issue I was having with the device and when that did not work they replaced the device rapidly. They were great to work with.
I am early in the treatment process but I think the product is helping and hope for more improvement.
Response from HealRayOct 21, 2026
Hi Michael, Thank you for your thoughtful review. We’re pleased to hear that our support team was able to assist you promptly and resolve the issue with a replacement device.
DE
Dew
The customer service team and Dr…
The customer service team and Dr Jusmine was very kind in replying to my questions, and gave good advice on managing my gums, they were kind to give me a replacement when my device broke down. The delivery was good and not delayed. Thank you Healray team. :)
Response from HealRayOct 21, 2026
Hi Dew! Thank you so much for your kind words! 😊 We’re happy we could assist you and provide a replacement. Thank you for being part of the HealRay family!
KI
KIRK
I bought the HealRay system several…
I bought the HealRay system several months ago and loved the device. It stopped working after about 2 months. I contacted customer service and they were very helpful. I received a new device and sent the old one. back. I am very happy with the device and the service I received. I highly recommend the HealRay system.
Response from HealRaySep 21, 2026
Hi! Thank you so much for sharing your experience. We’re glad we were able to get the issue sorted out and that you’re happy with your new device.
We really appreciate your trust in HealRay and your kind recommendation. :)
Best,
Dr. Jusmine
Dentist | HealRay Customer Care
RF
Roberto F.
Honest Product and Reliable Company
I’ve been using the Healray device for about six months, every night, for six minutes at a time. I didn’t have any major gum issues such as bleeding, but even so, I’ve noticed a clear benefit: my gums feel healthier, firmer, and more resilient.
The battery lasts for about five days, which is not a big problem, though it could certainly last longer. The gel is expensive and doesn’t last very long, and to be honest, it’s difficult for a regular user to evaluate its quality. I trust Healray’s claim that using the gel enhances the results of the device, so I’ve continued to use it.
Throughout these months, the company has always responded quickly to my questions, and I haven’t seen anything that would reflect negatively on them. In the end, they treated me well and resolved my concerns promptly.
Response from HealRaySep 21, 2026
Thank you so much for sharing your experience and honest feedback! We’re happy to hear you’ve noticed healthier, firmer gums and that our team has been able to assist you promptly.
We truly appreciate your continued trust in HealRay!
Best,
Dr. Jusmine
Dentist | HealRay Customer Care
AY
Anita Y.
I ordered the Heal Ray device
I ordered the Heal Ray device, and I’m very happy with it. I was experiencing burning gums, and it helped tremendously. The customer service is absolutely amazing—they respond quickly and make sure any concerns are addressed right away. I highly recommend both the device and the company!
Response from HealRaySep 11, 2026
Hi Anita, Thank you so much for your kind review! 💚 We’re so happy to hear HealRay has helped with your gum discomfort and that you had a great experience with our customer service. We truly appreciate your trust and recommendation!
LA
Lisa A.
Great customer service.
I was very impressed with the customer service and quick response I got. I had messed up on my order, so I contacted them and they were very happy to fix my order.
Response from HealRaySep 4, 2026
Hi Lisa! Thank you so much for your kind words! ❤️ We appreciate your trust in HealRay and are always happy to help!
— Dr. Jusmine | HealRay Customer Support