HealRayReviews of tryhealray.com

"Accidentally made a duplicated order due to an error on HealRay's website and the lack of any order confirmation. I immediately emailed HealRay's customer service to cancel the duplicate order. A few hours later, a HealRay CS representative replied confirming that the order had been cancelled and that I would receive a full refund within a few working days. It has now been a month. I have sent two follow-up emails asking for an update on the refund status, but I have received no reply, no refund, and no product has been delivered." After my review on trustpilot, HealRay replied me on Trustpilot, time required for the refund is subjectred the process of the bank, 1 month later, HealRay contacted me again and ask me the order no., i thought, they finally know that, they did not proceed my refund, it is not the fault by the bank, it is the fault by HealRay, so they contacted me again and finally i got the refund.

Not trustworthy Even though it appears that the company is located in the USA, the goods come from China. This means longer delivery times. I never received my order because the local delivery company delivered the parcel somewhere, just not to me. HealRay received all the requested data aboutr the complaint and even USPS confirmed that the parcel could not be found. On 7 December 2025, I received confirmation from HealRay that the order had been cancelled and a full refund would be issued. To date, despite several enquiries, I have had no further contact with the company and am still waiting for my money (157 GBP). The whole matter has been dragging on since September 2025. I think I have shown enough patience. I cannot recommend HealRay. Update: I already asked my bank about the refund. There is no refund from HealRay until 16/01/2026. My bank told me to ask for a proof that the money have been refunded. But due to the lack of communication there is no chance for me to ask for this proof. Maybe before you blame others, you should check it on your side. Update 2 (26/03/2026): It looked as though there was a solution. Unfortunately, that didn’t work out because HealRay is unable to manage its own accounts efficiently. Despite repeated assurances that my money had been refunded, nothing has happened. In the meantime, I’ve been offered to have the product sent to me again free of charge if I change my review to a positive tone. There’s still no reason to do that, as I’m still waiting for my money after four months. I don't want the product anyway.

Dr Natalia is a fake. Check out all her profiles and you will notice what I am talking about. The face of healray needs to be sued for false claims.

I bough this product in August 2025, used it for about two weeks until it stopped working. It’s hard to say whether the device did what it’s promised or not as the quality of the device is very poor. I have placed two requests to replace or refund my purchase through the official website but never received an answer. The customer service there a poor quality too. As such I won’t recommend purchasing Healray device. Though I presume that the technology can work and advice to try another reliable brand instead.

I tried the product for over a month with no noticeable results, so I requested a refund based on their advertised 60-day satisfaction guarantee. While I did receive the refund, I want others to be aware that you’re required to pay the return shipping cost — about $10 — in order to send the product back. In the end, I wasted my time and an extra $10 on something that didn’t work for me. So please think carefully before purchasing.

I don't know how good or otherwise their product is but I'm not going to give it a chance and here's why. After I purchased the item online, they went for a money grab to have you pay 29 more dollars to get a special super duper gel for your gums, which to me was a total turn off. So immediately, I contacted them to cancel my order, but the next morning they told me I couldn't because it had already shipped and that was not true by any means. The package did not ship at the time of this writing for at least 2 1/2 days and I had paid for expedited shipping. Once the product is eventually received, I will send it back for a refund and also retrieve what I paid for expedited shipping. I will pursue a red light gum therapy device with another supplier.

I saw the bad reviews on here before I made my purchase regarding the fake companies trying to imitate the real company. So I made sure to order directly from the real website that they have mentioned on Trust Pilot was the verified one and also made sure to check that the customer support email on this same website was the real “verified” support team email that they have disclosed in some responses to their Trust Pilot reviews. I did everything I could to make sure I was ordering from the real company that claims they ship from California. Now I have received my tracking ID that says it’s shipping from China… ? What is happening HealRay? Is it true that your products are “designed” in the US and then shipped from China?

A further update for those in a similar position to me. They finally are responding via email but are now trying to convince me that they dont have my details on file - trying to gaslight me that I purchased from somewhere else! I have provided them proof of purchase which was good enough when they were trying to bribe me to remove my previous reviews but suddenly they're saying I didn't purchase from them? They have no intention of ever giving any money back to their customers. I'm so glad to see their rating go down on Trust Pilot over the last 6 months from 4+ all the way down to 2. I hope it continues to go down so that potential customers are readily warned that they are SCAMMERS headed up by a scam artist dentist Dr. Natalia Ratmiroff. It's beyond ridiculous that it is this difficult for them to hold themselves to account!