Didn’t realise this product was a single use crap plastic tube. The adjustable airflow is rubbish, the flavour tastes horrible all for £27!!!! Says it will last 10 days. Disgusting plastic crap. Do not support this company whatsoever.
Response from FÜMSep 22, 2025
We’re sorry to hear you were disappointed with your FÜM experience. The product you purchased is designed to be a natural, air-based alternative, and while it’s not a traditional vape or cigarette replacement, many people do find it helpful in their journey to quit. That said, taste and feel are personal, and we understand it didn’t meet your expectations.
We value your input and are always working to improve both our products and communication. If you’d like us to look into your order further, please reach out at [email protected]
and we’ll be happy to help.
SH
shawna
Buyer beware
I ordered two disposable just to try on September 5 2025 and paid almost 90 dollars. Got an email thanking me for my purchase and an order number. I havnt heard boo since or received anything in mail. I sent an email to thier support breath email and I got a technical message back today saying something went wrong and the message can’t go through!!! I hope this isn’t a rip off/ scam but it’s starting to look that way!! Buyer beware !! Don’t order from them!!!
Response from FÜMSep 22, 2025
We’re very sorry to hear about your experience. Waiting weeks without an update is incredibly frustrating, and the email error you received only adds to that. This is not the level of service we want to provide.
To clarify, FÜM is not a scam. Your order should either arrive or be refunded, and you should never be left without resolution. We’ve recently been experiencing delays with certain shipments, and our support team has been working through a higher-than-usual volume of inquiries, which may explain why you haven’t received a timely response.
Please reach out to us again at [email protected]
(and check your spam/junk folder in case our responses aren’t coming through). If you’re still unable to get through by email, we’d be happy to assist directly once you share your order number.
We truly apologize for the delay and communication issues, and we’ll do everything we can to make this right.
AP
Agnieszka P.
SCAM
SCAM! I orderered on Sept 4 for over 170$, until this day haven't received the package. Tried to contact support @ breathefum.com several times (with order number), never got any answer. I'm now trying to solve this with my bank and Im planning to make a police report.
Response from FÜMSep 22, 2025
We’re very sorry to hear about your experience. Waiting this long without receiving your order is incredibly frustrating, and we understand how upsetting this must feel.
To clarify: we’ve been experiencing delays with FÜM Zero shipments, and several update emails have been sent out to keep customers informed. If you haven’t seen these, it’s possible they landed in your spam/junk folder. We know this doesn’t make up for the delay, but we do want you to have the most accurate information.
We also want to stress that FÜM is not a scam, your order should either arrive or be refunded, and you should never be left without resolution. Please contact us again at [email protected]
with your order details, and we’ll escalate your case immediately to ensure it’s resolved properly.
We sincerely apologize for the inconvenience and frustration caused, and we’re working hard to make sure customers impacted by these delays are taken care of.
AS
Alexander S.
35 dollars for it do die day 3
Got the vanilla one of one time use, after 2 days it lost flavor, 3 days it died, asked support for a replacement or refund incase this was just an error , they said no since the product was open and used.
Response from FÜMSep 22, 2025
We’re sorry to hear about your experience and that your FÜM didn’t last as expected. While our products are designed to provide flavor and benefit for longer than a few days, it sounds like what you received may not have performed properly and that’s certainly not what we want for our customers.
Regarding returns: our policy requires items to be unopened for safety and quality reasons, but we also understand how frustrating it feels when a product doesn’t work as it should. We appreciate you reaching out to support, and we’ll make sure your feedback is passed along to help us improve how we handle these situations.
Please contact us again at [email protected] with your order details so we can take a closer look. We’d like to make this right if possible.
SZ
Shari Z.
Just received my fume kit and extra cartridges and paid almost $200!…
Just received my fume kit and extra cartridges that cost me $200 and it didn’t even taste like anything! They’re supposed to be a flavor there and you can’t barely even taste it!
Absolute waste of money. Can’t believe I spent this much money on a useless product.
Response from FÜMSep 15, 2025
We’re sorry to hear you’re disappointed with your FÜM experience. The flavor should be present, but it’s designed to be subtle. That said, we understand it can feel too light for some, and we’re sorry it didn’t meet your expectations.
Your feedback on both taste and value is important, and we’ll share it with our product team as we continue to improve. If you’d like us to review your order further, please contact us directly at [email protected] so we can help.
RY
Ryan
Bullshit company
Bullshit company, complete scam.
I ordered extra cores almost 2 months ago now and have never received. Emailed support SEVERAL times and never had a response.
Pay almost £100 for a little wooden pipe, then when it comes to ordering more 'cores', even on their subscription model, you will just get constantly blanked by support and swept under the rug after paying.
Absolutely disgusting service. Do not purchase.
Response from FÜMSep 12, 2025
We’re very sorry to hear that you haven’t received your order and that your experience with our support team has been so frustrating. This is absolutely not the kind of service we want for our customers.
To clarify: FÜM never intends for orders to go unfulfilled or for customers to be left without answers. If your Cores haven’t arrived after two months, something has clearly gone wrong, and we sincerely apologize for both the delay and the lack of proper follow-up.
Please reach out to us directly at [email protected] with your order number, and we’ll ensure this is escalated immediately so we can either get your order to you or arrange a refund.
We take your feedback seriously and will be working with our team to prevent situations like this in the future.
TO
Tony
The guarantee is useless and they use…
The guarantee is useless and they use weasel words to get out of it. You must send everything back in the original box so the warranty they provide is useless and borders on illegal - the laws state clearly original packaging (note: this does NOT limit to "outer packaging only" like they claim but no original packaging whatsoever. Indeed, the wording of the law states that it is recommended to ensure protection of all items, but it is not *required*)
Anyway onto the device itself.
My son's review: It is awful. The flavours are nasty, the feel is "greasy" or "oily" on the throat and lungs.
There is no "drag" and changing the valve setting at the bottom makes no difference so the it feels like sucking through a normal straw is how he described it.
The urge to not vape did not dissipate at all over the 3 weeks he stuck with it (could not carry on as it was making him feel sick).
It took two weeks to arrive, directly from China, rather than being shipped from anywhere in the UK or EU.
Save your money. Rubbish product. Rubbish experience. Rubbish customer support.
Edit: My parcel absolutely came from China. The tracking showed it. The label showed it. And your response is weasel words - if you *really* cared, you would not block the return but you absolutely take this stance because you know it limits returns. You aren't "considering" anything because you could simply pivot and allow the return.
My experience is that you should avoid this company and their products. Even when you say something isn't working they demand video footage... how you are supposed to video a lack of "draw pressure" is beyond me. More weaseling.
Response from FÜMSep 9, 2025
We’re very sorry to hear about your experience and that the product didn’t meet your expectations.
To clarify, FÜM products are not shipped from China. We fulfill orders from either our US, UK or AUS warehouses to better serve customers worldwide. We understand that delivery delays can happen, and we’re working to improve shipping speed and reliability.
Regarding our warranty and return policy: we do ask customers to return items in their original packaging to help ensure products are protected during transit. This is a common industry practice, but we understand how it can feel limiting. We’ll review your feedback closely as we continue to improve.
As for flavor and usage: FÜM is designed to be a natural, air-based alternative with subtle flavor and sensory experience, not a replacement for the strong drag of vaping. While many customers find it helpful in reducing cravings, it’s clear this wasn’t the case for you, and we’re sorry it made you feel unwell.
We take feedback like yours seriously, and we’d be happy to look into your specific order if you reach out to us directly at [email protected].
AB
Alan B.
Product took nearly 2 months to arrive - heavy delay in response
I placed an order as I was hoping to find a healthy alternative to smoking/vaping, I got the starter pack which cost just shy of £100. I receieved an email from the delivery agent explaining the package had been returned to sender due to the shipment being sent with "inproper documentation". I shortly after receieved a "deleivered" email from FUM. I have been attempting to get in contact with them for weeks now and have been ignored.
Edit: it did eventually arrive after 1.5 months and I was appreciative for the contact that was made finally but the lack of the response to my initial contact attempts was very disappointing.
Response from FÜMSep 5, 2025
We’re very sorry to hear about your experience. This is not the type of service we want any of our customers to go through.
That sounds like a system error on our end, and we apologize for the confusion it caused. Your frustration with not being able to get a timely response is also valid, and we take that feedback seriously as we work to improve communication times.
Please reach out directly to us at [email protected] with your order details so we can ensure this is properly reviewed and resolved. You should not be left out of pocket, and we’ll do what we can to make this right.
Your feedback is important, and we’ll use it to improve both our shipping process and how we communicate with customers in situations like this.
