FÜMWe're on the mission to accelerating humanity's breakup with destructive habits, and for us, that starts with you!
FÜM (tryfum.com) has 760 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 261 reviews with 1 star · Clear filters
Dr. Donna K.
Füm is not a good product. The shipping process is not good. The product is inferior to essential oils. This product was not thought out well. It is not worth the money.
Response from FÜMJun 13, 2024
Hi Donna, Thanks for taking the time to leave this review! I've shared the feedback with the team, and if you need anything additional please reach out to [email protected]
Dan H.
Saw the ads and sponsorships on YouTube, figured it was legit. Sad to say that this company falls short on their promises. Took only 10 days to receive my order. However I only received 3 items out of the 8 I was supposed to get with the journey pack, which was about $100. Tried contacting support and haven't received any response to the issue at all. It's clear that this company is only aiming to make money off of people with addictions and then leave us behind when things go wrong.
Response from FÜMJun 13, 2024
Hi Dan, Thanks for taking the time to leave this review! This doesn't sound quite right, so if this issue still has not been resolved please reach out to [email protected] for assistance.
Miss H.
The actual item is amazing and helped me give up vaping. HOWEVER, the cartridges and other items are out of stock so you get started and then can't carry on, therefore having to go cold turkey when you weren't expecting it. Also, they make you pay extra for insurance although you are insured by Royal Mail automatically. I refused to pay and of course, sod's law the next parcel (which wasn't Royal Mail but Evri) was delivered the wrong address and lost. If I had known it was Evri I would have taken the insurance, although it would have been pointless I suspect as I tried to get in touch, but they NEVER reply to messages, to emails, to live chat and there is no phone number to call. I will be going to my credit card supplier to get help, but it's a huge inconvenience. There are new products coming out that do the same thing so while I really recommend the idea, maybe try another company who is reliable.
Response from FÜMJun 13, 2024
Hi there, Thanks for taking the time to leave this review (and apologize for the lateness of the response, we just got access to TrustPilot this week). We have updated the shipping protection so it's not automatically selected and checkout, and I am sorry to hear that your order was stole. I was unable to locate your order with the name here, but if you did not receive a reshipment of refund for this lost order please reach out to [email protected].
Mr Phil M.
Looks like this is a scam sadly. Nearly a month now since I paid and they just constantly claim that they’re behind on their ordering. Hopefully others will avoid this
Response from FÜMJun 13, 2024
Hi Phil, Thank you for taking the time to leave a review here! We do have delays occasionally and do our best to communicate it as soon as we know. If there is anything else, please feel free to reach out to our support at [email protected].
Derek M.
Ordered a Fum 2 months ago. They just keep sending emails saying its out of stock. Asked for a refund and now they don't even reply. Basically stole money, and I can guarantee I'm not the only one they have done this to. Next step is the UK ombudsman as they are a Canadian company and shouldn't be operating in the UK like this.
Response from FÜMJun 13, 2024
Hi Derek, Thanks for leaving this review! I was unable to find the order was associated with (sorry for the late reply, as we have only just received access to TrustPilot), but if there is any outstanding issues, please reach out to [email protected].
