Luke
Don’t listen to their reply beneath this review
While their device is sound; their cores and customer service are absolute garbage. When trying to get a full refund on my journey pack, which every flavor is absolutely disgusting. Might as well go to target and get a pack of glade plugins and just stupidly attempt to vape on those. That’s how horrible they taste. When trying to get a full refund, they demand you have the product at least 30 days and track your use of the device on my habit tracker. I said fine, if I have to wait 30 days just to tell them to give me a full refund then that’s what I’ll do. I set an alarm for the future to remind me. A month goes by. I contact them for my full refund. They go “sorry but since you didn’t track your usage we can only offer you a 60% refund as a gift.” lol as a gift? Fum people. I know you’re reading this, and who the are you kidding? “As a gift”. Please! I said “nah that’s sneaky, why in the world would I track my progress if I hate the product I’ve received, give me my full refund.” They finally did. Not only does their product absolutely suck ass; but their practices to keep your money are equally sucky. Fum you might me sorry for my poor experience, but you should really be sorry for your poor product, unfriendly consumer business practices, and just for being a piece of garbage.
Response from FÜMAug 29, 2024
We’re truly sorry for the frustration you’ve experienced. We're glad to hear you received your refund. Our policies are in place to ensure consistency, but we understand they can sometimes be frustrating. We’re always working to improve, and we appreciate your feedback. Please reach out if there's anything else we can do to assist you.



