FÜMReviews of tryfum.com

DO NOT BUY FROM THESE SCAMMERS! I have sent countless emails looking a return address. I bought the dear steel pipe for £107 or something. Then these sneaky scammers take £57.50 out of my account. I have sent 5 emails without a reply now. I got a reply at the start then it went quiet when i said i wanted a refund as i did NOT sign up for a reoccurring payment plan… the product is TERRIBLE! It is not for smokers looking to quit. Its for KIDS if anything which is scummy

DO NOT BUY FROM THESE GUYS. YOU DO NOT GET YOUR ORDER THEN THEY IGNORE YOUR MESSAGES. DISGUSTING CUSTOMER SERVICE. HAVE REPORTED THE COMPANY NOW. TAKES YOUR MONEY AND DOESNT GIVE YOU YOUR GOODS. ALSO REPLIED TO THIS REVIEW WITH MORE LIES THEY NEVER REPLIED TO MY EMAILS AND ONLY RESPONDED TO THIS REVIEW AS ITS THEIR BRAND ON THE LINE. DISGRACE - ALL THE OTHER REVIEWS SAY IT ALL

I have had such a bad experience with them. The product is great however they have ignored over 10 emails from me over the course of 3 weeks. My order didn’t arrive and they have purposely ignored me. I received one response saying they would ship me another one but they clearly didn’t mean it or do it. A week later and still didn’t arrive nor did I get any confirmation email. I’m sure they’re a scam because they charge a lot for support yet there’s no support. I am now finding it hard not to go back to vapes as I have no cores left. I am so angry at this and have never had such poor service in my life. This cost me over £100 and they’re still ignoring my emails. I don’t know what else to do to get my money back? PS: They just replied to this saying they have emailed me to save face but they LIED. They have not. They’re clearly avoiding trying to give me my money back or send me my product.

Bought this to try and stop vaping, expecting it to mimic the feel of a vape, it doesn't! Even on the most restricted setting there is no pull, I can see how it would work if it was better restricted but I'd be just as well vaping the lid off a biro. The flavours......I went for the citrus type mix and it's like standing over a pot of potpuree, just perfume, and everything has a strange liquorice flavour which I hate. I seen online someone ask if there isna refund policy and Fum responses to say please message us we are happy to help. So I did and was told there is no refund policy for opened products... so there no refund policy. If Fum truly believed this worked they would offer a money back guarantee. Do not buy this product, waste of time and money

I ordered over 2 months ago. Haven't received the item and the customer service is rubbish. They won't get back to me and I've been emailing them for about a month straight every day.

What can I say i'm "Fuming!!!" Never received my package, cost me over £100 and all you get back from customer service "Jenn" is it is being escalated. Then nothing happens again and again I keep hearing this. They even had the audacity to send me an email, saying if I posted a video review about the product I could have a full refund...how can I post anything about an item I have never received. I am now left to form fill, for the credit card company to try and help. Please don't waste your monely!!! it's made me want to smoke more than ever STRESS

I ordered from FUM, my shipment was randomly returned to sender. I reached out for a refund, and was told multiple times that my case was "escalated" and they will get back to me soon. They never got back to me, so I had to open a dispute with my credit card company for a refund. FUM has horrible customer service and will steal your money. DO NOT buy from them.

This company is a scam. Do not order and products from them. They will not send what you order or refund any money. They literally are stealing money from people