FÜMReviews of tryfum.com

I wanted to update to address the below reply. I live in South Australia. Please explain to me how Las Vegas is a faster delivery than Sydney, Australia. Delivery took several weeks after shipping. Further, when I addressed this with customer service at the time of receiving shipping notice from Las Vegas, I still have the email sent by you stating you would address the discrepancy regarding postage location on the website and remove the information about a Slovak fulfillment centre, so which information is correct? Of course I checked my spam folder, I’m not a child. I also emailed you yesterday regarding not being able to get into the account and have not received a reply. You accessed my credit card fraudulently several months after I cancelled my subscription and escalating the issue doesn’t really resolve that for me as fast as you took my money illegally or provide me any faith of a resolution. I really wanted to love this. I originally ordered after reading on their website they had a fulfillment centre in Australia. That was an outright lie I discovered when it was shipped from Las Vegas. A couple of weeks later it arrived and look, I thought it was cute, it helps with the hand to mouth action and that’s about it. The flavours aren’t that great, but you can taste them. I didn’t love it and I cancelled the subscription I signed up for immediately. That should have been the end of my review. My biggest issue is the dishonest and unethical advertising and charging. Several months have gone by now without a charge, then randomly this morning I get money taken out of my credit card. I contact customer service immediately and let them know I cancelled my subscription several months ago and have not been charged since, so why is this happening. They replied that my account is active. So I try log into the website and I can’t get in, I try to reset my password but the email link never arrives (yes I’ve checked my spam folder) I believe this is because I don’t actually have an account now, I cancelled it months ago. I just want to make sure these people have no further access to my credit card. Apparently customer service can’t serve this customer and my dispute has been “escalated”. In the meantime I have had to contact my bank about cancelling my credit card as compromised, which is of course going to mess up all of the legitimate charges I have recurring. If you check out Reddit you’ll see a ton of unhappy customers.

terrible customer service/polices after purchasing the journey pack, i was hit with buyers remorse and tried to cancel by reaching out to customer support, i was told my order was already outside the cancelation window (it had been less than an hour of the order) i was then told i had to wait till I received the order to do a return. i dont understand how they cant cancel and do the refund especially since they still have the product. AVOID THIS COMPANY Edit: after a long email conversation they were able to cancel my order, I still advise staying away from this company as they made this process so much more difficult than it needed to be

I tried FUM I thought that there would be some sort of effect but nope nothing, the flavors are not strong even opening up the Fum for more flavoring. There is no smoke so you can not trick your brain into thinking you are smoking. The more you pull the more air goes into your body. It is not a product for me, I was told if I do an honest review I would get 100 percent of my money back but they have declined to give me my money cause I did not say it was a great product and worked. They want you to lie on the reviews and that is FALSE ADVERTISING. Buyer Beware

Never signed up for a subscription and some how they been taking money out and keep sending me products without me ordering them ! And their customer service or support is absolutely horrendous never buy the flavors suck and taste artificial besides mint that was the only okay one , if you need to quit go cold turkey don’t buy this dog shit

Horrible brand, when I received my package it was already open so I tried to contact support to get help and get a refund, but they never got back to me, I sent multiple emails and messages but no response, so I have spent over $100 on a product I am to worried to use because it was open when it arrived. Do not recommend, don't waste your money because if something goes wrong the brand does not care and wont even try to help you or get you a refund, they are just scamming people out of their money. I'm so frustrated that I cant get my money back because these products are so expensive.

I do not know how the product is as I have not received it after three months. I do know that they are incompetent and negligent. After making an order with them, it was returned due to an error and then I was ignored for a month. Followed by a new shipment to the WRONG country. In the meantime, they have sent me a second order arriving without an issue. However, that order was due to a subscription service, which I had no intention of signing up. I do admit, I bought it quickly and would have overlooked it, regardless I had no idea I was signing up for a subscription, which I had to forcefully cancel through my bank as their website did not give me an option, I did not make an account with them. ORDERS: #479973 and #512492

IF YOU'RE THINKING ABOUT PURCHASING, MAKE SURE YOU READ THIS! I wish I had never wasted my money on Füm. The product is absolutely not fit for purpose and fails to deliver on the claims made in their advertising. If you're considering buying this product to replace vaping or for any other purpose, don’t do it. Here's why: - False Advertising: Füm promotes this product as a replacement for vaping, but the experience is nothing like what they claim. The flavours are unpleasant and feel like a cheap gimmick rather than a thoughtful solution. The product itself is overpriced for what it is and entirely underwhelming. - Ignored Refund Requests: When I contacted their customer service about my dissatisfaction, I was repeatedly dismissed by their representative, who sent copy and paste responses that completely ignored the details of my complaint. Füm refused to honour my refund request, citing a “hygiene policy” that does not override my consumer rights. - Deceptive Policies: They used to offer a "Try & Track" guarantee, where dissatisfied customers were promised a refund if the product didn’t meet expectations. This policy was still visible on their social media when I purchased the product, but they now claim it has been discontinued. Why was it not updated? Customers should not be penalised for Füm’s failure to communicate policy changes. - Unethical Refund-for-Review Program: I received multiple emails from Füm offering me a 100% refund in exchange for a positive review. This is nothing short of blackmail. Fake reviews damage the credibility of every positive comment on their website and social media. Are you seriously telling me I’d get my money back if I lied? That’s manipulative, unethical, and outright disgraceful. - Silencing Feedback: When I tried to share my concerns publicly on their social media, my comments were hidden to prevent others from seeing them. Rather than address issues transparently, Füm goes out of its way to bury them. - No accountability from leadership: I sent emails to both founders, after being ignored by customer service. Conveniently, their IT policies rejected my emails... It seems they’ve set up barriers to avoid hearing from dissatisfied customers. I also messaged Braeden on LinkedIn, and unsurprisingly, he hasn’t bothered to reply. The lack of accountability starts at the top. Braeden and the team are clearly not interested in resolving legitimate customer concerns, only in silencing them with bribes for fake reviews. This company does not care about its customers. They refuse to honour legitimate refund requests, fail to uphold their own guarantees, and instead manipulate customers into leaving fake positive reviews. Their product is overpriced, underwhelming, and not worth the frustration you’ll endure trying to get any support from their team. Do yourself a favour - don’t waste your money on this. Look elsewhere for a solution, because Füm will leave you feeling cheated, unheard, and completely dissatisfied. To the founders, if you’re reading this, maybe take a moment to step up and address the problems in your company instead of ignoring customers who have legitimate grievances. It’s shameful how this situation has been handled. AVOID AT ALL COSTS. EDIT - you are denying that you offer a full refund for a positive review - I have proof of this in the form of two emails! Happy to send to whoever would like to see this for proof!!!!

Dodgy as anything. Tried to cancel the order the day after ordering and they said it's too late although it hadn't yet shipped. Then trying to return it...they keep finding excuses not to take it back! What a bunch of thieves! AVOID!!!