FÜMWe're on the mission to accelerating humanity's breakup with destructive habits, and for us, that starts with you!
FÜM (tryfum.com) has 760 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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marjie H.
It's such a disappointment to read these reviews. What a shame that the customer service is poor and the product itself is unsatisfactory.
Response from FÜMJan 17, 2025
We're really sorry to hear that you're disappointed. We strive to provide the best experience for all our customers. If you're experiencing issues with the product or service, please feel free to email our support team, and we'll be happy to assist you further.
Monique B.
This is the response I received from FUM. As stated, how would you know if you liked a product if you did not get the chance to try it? I'd just like to tell you that I want all future peeps who want to try this. Say your money! Their customer service is awful. I am still waiting to hear back about receiving credit on packages that are unopened. This was such a rip-off. I filed a claim with BBB and hope they have this company shut down, or a lawyer steps up for a class action suit in which I would be first in line! Reply from FÜM 2 hours ago We’re sorry to hear about your experience and appreciate your feedback. Our policy ensures the safety and quality of our products, which is why we can’t accept returns on open items. However, we understand how this can feel frustrating if the product wasn’t what you expected. We aim to provide a satisfying experience and offer guidance to help customers get the most out of Füm, including flavor adjustments and usage tips. If you’d like to give it another try or discuss your concerns further, please reach out—we’re here to help.
Response from FÜMJan 10, 2025
Someone from our team should have reached out to you already, and we apologize if that didn’t happen. We do accept returns for any sealed products, and we’ll make sure to resolve this for you as quickly as possible.
Colt J.
The flavors are atrocious and both myself and my girlfriend felt nauseated after only a few puffs. The flavors tasted like smoking your grandmother's perfume, would not reccomend, do not buy!!!!!!
Response from FÜMJan 7, 2025
We're sorry to hear that you and your girlfriend didn't enjoy the flavors and felt nauseated—that’s definitely not the experience we aim to provide. Everyone’s taste preferences can vary, but we take feedback like this seriously to improve. Please reach out to our team, and we’d be happy to assist you and discuss any concerns further.
trudy C.
There is no actual flavor. The first one I tried is peach blush, and I can taste nothing but chemicals.
Response from FÜMJan 7, 2025
We're sorry to hear you didn’t enjoy the Peach Blush flavor—it’s definitely not the experience we want for our customers. The flavors are designed to be subtle and natural, but they should not taste like chemicals. Please reach out to our team so we can assist you and make this right. Your feedback is valuable, and we want to ensure you have the best possible experience with FÜM!
Tonya H.
I was so excited to try this and desperately hoped it would help me break a 50 year habit, however, I was extremely disappointed. Mainly my issue was the weight of the device. Part of the smoking habit is the holding of the cigarette and Fum is simply too heavy to hold between 2 fingers. I had to grasp it completely which took away from the hand mouth experience. If they could figure out how to make it about a 1/3 of its original weight it would be great. I like that you can have no nicotine, no vapor and adjust the draw but the weight just took away from it for me.
Response from FÜMJan 7, 2025
Thank you for sharing your experience and for giving FÜM a try. We understand how important the hand-to-mouth experience is in breaking habits, and we appreciate your feedback about the device's weight. Your suggestion for a lighter design is valuable, and we’ll put it into consideration in future updates. If there’s anything else we can do to help make this journey easier for you, please don’t hesitate to reach out!
Kieran S.
Biggest dissapointment. No taste.
Response from FÜMJan 7, 2025
Thank you for sharing your feedback. We're sorry to hear you’re disappointed with the taste. The flavors should be noticeable, so if you're not experiencing this, it might help to adjust the airflow or try a fresh core. If the issue persists, please reach out to us—we’d be happy to assist!
Who would buy T.
Works, but shady business practices. I unselected the subscription service 3 times during the order process as it kept opting me in. The reason for this is that they claim the cores go bad after a few days, this is false as most reviews on YouTube will tell you. From my own experience one core lasts about 3 weeks. I then upon seeing I had been charged for an order requested the order be canceled as it HAD NOT SHIPPED YET, and was told they could not cancel the order because it was already packaged, packaged BUT NOT SHIPPED. I would have given 3 stars because its okay, but honestly I would rather smoke than use anything from this company. Instant 1 star from me. I also had to create an account to cancel my subscription, because I checked out as a guest when purchasing. In conclusion if you are going to buy, make sure to create an account and cancel any subscriptions you have if you do not want to be scammed.
Response from FÜMJan 7, 2025
Thank you for your feedback, and we’re sorry to hear about your experience. We strive for transparency and want to address your concerns: 1. Subscription Opt-In: The subscription is optional, and we’re working to make the process clearer to avoid confusion. 2. Core Longevity: While we recommend replacing cores more frequently for optimal flavor, your experience with longer-lasting cores is valid, and we appreciate the input. 3. Cancellation Policy: We aim to process orders quickly to ensure fast shipping, which can sometimes limit our ability to cancel after packaging. However, we recognize this can be frustrating and are reviewing our processes to improve. If you need further assistance or have unresolved concerns, please reach out—we’re here to help. Thank you for sharing your thoughts, as it helps us improve.
eugene B.
DO NOT PURCHASE. This product is a glorified straw. I went into this trying to quit vaping but all fum does is hurt your throat and make you feel sick. Customer service is a nightmare as they wouldn't refund me at all. This product is a scam and terrible. Any positive reviews are most definitely fake. DO NOT PURCHASE.
Response from FÜMJan 7, 2025
We’re sorry to hear about this and appreciate you sharing your concerns. While Füm is designed to offer a unique and supportive tool for quitting bad habits, we understand it may not work the same way for everyone. If you experienced discomfort while using the device, it might help to adjust the airflow or try a different core to better suit your preferences. We strive to provide responsive customer support and are happy to assist further if you’d like to discuss your concerns in more detail. Please reach out anytime—we’re here to help!
