Mantas V.
Return policy
I wrote a review previously about the companies return policy. I cancelled my order less than 12 hours after the purchase. The product was not yet shipped but “processing” whatever that means (the support team couldn’t explain clearly what processing means and gave me only a vague explanation stating that it is a multistep difficult process) and therefore it was impossible to return at that point (less than 12 hours after purchase). They explained that the return was only possible after I received the shipment. Not to mention I had to send numerous photos and talk to their support team with numerous additional requests in order to return my purchase, the return has cost me 100 euros whereas my purchase from FUM was for 218, so nearly 50% of the products cost just to return an unused product. And obviously, this was at my own expense, the company refuses to pay for shipping expenses of the return. So the refund is in fact not 100% but rather 50% of what I paid. This is the first company in my experience that does not incorporate return fees in the price of the product. I wonder whether this is even legal. Waste of money and time. Nothing good I can say about this company and their policies
Response from FÜMFeb 3, 2025
We’re sorry to hear about your experience. Our processing system is designed to fulfill orders as quickly as possible, which is why cancellations after a certain stage aren't always possible. While we do accept returns on certain items, we currently don’t cover return shipping costs, as stated in our policy. We understand this may be frustrating, and we appreciate your feedback. If there’s anything else we can do to assist, please don’t hesitate to reach out to our support team.