Angie
NO RETURNS - NO REFUNDS - EXCEPT 50% Refund to Customers for Video Reviews
Update: As far as the response is concerned, as I stated in my review, I have plenty of products that are NOT able to be resold and refunds are still issued for satisfied customers. Second, the taste is chemical, period. Third, and MOST important, they offer 50% refund for anyone who makes a video review online, yet they do not offer ANY refund amount for customers who are dissatisfied with the product. So basically, I cannot have any of my money back but I can get paid to do a review essentially to get a half refund. Again, that's unacceptable. As far as reaching out to "make it right" THAT is EXACTLY what I did, and I was told I would not receive any refund, I Even mentioned that it's not fair to pay people a 50% refund for a review yet not apply that to unsatisfied customers and I never got any response after the initial no refunds response. First and foremost, the inhaler is nice but the flavors are TERRIBLE. They taste of nasty chemicals. When I contacted FUM they told me they only use high grade essential oils. I use high grade essential oils at home all the time, they do NOT have a chemical taste. It's MOST LIKELY because they use a toxic polyester core NOT cotton like other brands (yep, you're breathing in plastic, so healthy). So, I tried three flavors only the mint was able to mask the chemical flavor (I tried orange which I usually LOVE in essential oils, and licorice which should mask any chemical but I guess that's how strong it is). I decided I didn't want to take the chance on buying more of the overpriced cores and figured I'd return it before my 30-days are up.... NOPE NO RETURNS AT ALL IF YOU'VE USED IT!! How do you know you want to return it if you haven't used it? Don't give me that contaminated crap. I use TONS of beauty products that are VERY expensive and they ALL accept returns if you are not satisfied... Here is the kicker...they send you an email that if you post a video review they will REFUND YOU 50%! So they CAN'T REFUND A DISSATISFIED CUSTOMER BUT THEY CAN REFUND THOSE THAT POST POSITIVE VIDEO REVIEWS FOR THEIR COMPANY - WHAT A FARSE
Response from FÜMApr 23, 2025
Hey, we really appreciate you taking the time to share your honest feedback — even though we’re sorry to hear you had this experience. Our cores are made with medical-grade polyester, and we never use plastic or anything toxic. We totally understand taste is subjective, and it’s frustrating when expectations aren’t met. As for returns, our policy is in place because the product is a personal-use item, and for health and safety reasons, we can’t resell used devices. We know that’s not ideal for everyone, but we try to be transparent about it on our website. We’d love the chance to make this right or answer any other concerns — feel free to reach out to us directly at [email protected].



