FÜMWe're on the mission to accelerating humanity's breakup with destructive habits, and for us, that starts with you!
FÜM (tryfum.com) has 760 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Moustafa M.
Useless, don't waste your money.
Response from FÜMMay 5, 2025
We’re sorry to hear you didn’t have a good experience. FÜM isn’t a one-size-fits-all solution, but many find it helpful when paired with the right mindset and support. If there’s anything we can do to better support your quit journey, feel free to reach out at [email protected] — we’re here to help.
Tebros
Very expensive for so-so flavored air. Average $3/day to use and for basically nothing. No tobacco flavor offered. Poisonous chemicals to boot. Better to look for a large puff capacity, low or no nicotine elf bar. Far cheaper, better tasting and only $20 bucks for 3-4 weeks. Rip off of epic proportion. Literally selling air at nearly $100 month.
Response from FÜMMay 5, 2025
Thanks for sharing your feedback — we’re really sorry to hear you didn’t have a great experience. FÜM is designed as a natural, nicotine-free support tool for those actively looking to quit, and we understand it’s not for everyone. Our Cores are made with high-grade essential oils and tested for safety, but we totally hear you on wanting stronger flavors and better value. We’re always working to improve, and your input helps us do that. If you'd like to chat more or need support, feel free to reach out at [email protected]
Michael C.
Terrible product. They claim to provide a refund. I did not use this product at all- they made me send them Pictures and then said they could only refund me a small portion and they would bill me again $7.00 to send it back.
Response from FÜMMay 1, 2025
Sorry to hear you had a frustrating experience. Our policy does require returns to be unused and in original condition, and we ask for photos to help speed up the process. That said, we never want anyone to feel stuck — please email us at [email protected] and we’ll do our best to make it right.
Lisa C.
I can only taste a little flavor with the mint and spearmint. And I honestly hate mint. I never vaped, just smoked, so I have no idea why the fruit flavors are completely tasteless. I was very disappointed and I had to start another medication to help with the smoking
Response from FÜMMay 1, 2025
Thanks for sharing your experience — it could be that your taste buds are still healing, especially after smoking. We know that’s frustrating, and we’d love to see how we can help. Feel free to reach out to us at [email protected] so we can look into it with you.
Clara R.
I received my package today, opened and tried the flavors. TERRIBLE I emailed to tell them the mechanics and taste are very bad. They asked if the box was open. UGH!! That’s when you find out can’t open if you want to return. Not a good company misleading
Response from FÜMMay 1, 2025
We’re really sorry to hear this was your experience. Our return policy does require products to be unused for hygiene reasons, which we understand can be frustrating if you’re not satisfied after trying them. We always want to be transparent and helpful—if there’s anything we can do to make this right, please reach out again at [email protected].
Christine B.
I bought this product and many yummy cores to quit vaping THC. It also came with a complimentary mint core, which I used and enjoyed first. I inhaled thinking the cores were safe to use as I had vaped. I researched further and found out one is supposed to suck in without inhaling essential oils into your lungs. This product is useless to me, an ex smoker who very much inhales when I’m smoking, vaping or “fuming”. Not cool. Money wasted
Response from FÜMMay 1, 2025
Thanks for sharing your experience — we’re sorry to hear this was confusing. FÜM is not for inhaling into the lungs like a vape. Instead, you breathe it in through the mouth and out through the nose to engage taste and scent. We totally understand it may not be the right fit for everyone, and we appreciate your honest feedback. If you have any questions or need help, feel free to reach out at [email protected].
Mandi
DO NOT BUY !!! Absolute joke of a product & they will do circles so they don’t have to give u a refund !!! Don’t buy this product worst customer service! No # listed either good luck !
Response from FÜMMay 1, 2025
Sorry to hear you had a frustrating experience. That’s definitely not what we want for anyone. Our team is here to help — please don’t hesitate to reach out at [email protected] so we can make things right.
customer
Realized I don’t need something to replace vaping but I Opened the box to look at the device and now I can’t return it. Did not use it or any of the flavour packs but customer service won’t even acknowledge letting me return the flavour packages. Customer service also responded to my emails by addressing me by the wrong name…
Response from FÜMApr 23, 2025
Thanks for sharing your feedback — and we’re sorry to hear about your experience. Our return policy does require items to be unused and unopened, but we totally understand your frustration, especially if you didn’t use anything. As for getting your name wrong, that’s definitely not the experience we aim to give — we appreciate you pointing that out and we’ll pass it along to the team so we can do better. If you’re open to it, please reach out to us again at [email protected] so we can double-check your case and see if there's anything else we can do to help.
