EdenReviews of tryeden.com

Response from EdenJul 9, 2026

Hi there, Thank you for taking the time to share your feedback. We’re delighted to hear your shipments arrive quickly, your medication stays properly refrigerated, and, most importantly, that your treatment is working well for you. We also appreciate your honest feedback regarding pricing. We understand that affordability is an important factor, and we recognize that comparing options is a natural part of making healthcare decisions. Your comments are valuable and help us better understand what matters most to our members. Thank you again for sharing your experience and for giving Eden the opportunity to be part of your health journey. We truly appreciate your feedback. Susie from Eden 💚

Response from EdenJul 14, 2026

Hi there, Thank you so much for your wonderful feedback! We’re delighted to hear Xyryl did such a fantastic job addressing your request and helping you reach a great resolution. Providing prompt, knowledgeable, and solution-focused support is what we strive for every day, and we’re so glad Xyryl made your experience a positive one. We truly appreciate you taking the time to share your kind words and will be sure to pass them along to him. Thank you for being part of Eden! Susie from Eden 💚

Response from EdenJul 8, 2026

Hi there, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating and disappointing this has been. Waiting 15 days for your medication while being unable to reach our support team after multiple phone calls, emails, and chat requests is not the experience we want for our members. We understand how upsetting it is to feel like you can't get the help you need, especially when you're trying to resolve an issue with your order. We sincerely apologize for the delays and lack of communication you've experienced. We understand why you're frustrated and appreciate you bringing these concerns to our attention. Feedback like yours helps us identify where we need to improve our response times and overall member experience. Thank you again for sharing your honest feedback. We appreciate you giving us the opportunity to learn from your experience. Susie from Eden 💚

Response from EdenJul 14, 2026

Hi there, Thank you so much for taking the time to share such a thoughtful and heartfelt review. We’re truly grateful for your kind words and are delighted to hear about your consistently positive experiences with Jade. It’s wonderful to know Jade has been there for you through billing questions, medication timing concerns, and other issues, always taking the time to listen with patience, empathy, and genuine care. Providing compassionate, solution-focused support is exactly what we strive for, and it’s clear Jade exemplifies those values every day. Your perspective, especially with your own background in customer service, makes your feedback even more meaningful. We appreciate your recognition of the skill, patience, and professionalism it takes to support members through a variety of situations, and we couldn’t agree more that those qualities make an exceptional customer care representative. We’ll be sure to share your incredible compliments with Jade and our leadership team. Thank you for recognizing their dedication and for trusting Eden with your care. We’re honored to have you as part of the Eden family. Wishing you all the best, and thank you again for your kindness. Susie from Eden 💚

Response from EdenJul 14, 2026

Hi there, Thank you so much for taking the time to share your feedback. We truly appreciate your patience, and we’re glad to hear the representative you spoke with made your experience a positive one. While we’re sorry the wait time was longer than expected, it’s wonderful to know she was extremely helpful, resolved your concern, and treated you with kindness throughout the interaction. Providing caring, solution-focused support is what we strive for every day. Thank you again for your kind words and for being part of Eden! Susie from Eden 💚

Response from EdenJul 9, 2026

Hi there, Thank you for taking the time to share your feedback. We’re so glad to hear Joanne provided you with professional, kind, and helpful support, and that she was able to resolve both of your concerns. We’ll be sure to pass your wonderful feedback along to her. We also sincerely apologize for the nearly two-hour wait to connect with an agent. We understand how frustrating that can be, especially when support is only available during certain business hours. We know your time is valuable, and we appreciate your patience. Your feedback is incredibly valuable and helps us identify opportunities to improve our response times and overall member experience. Thank you again for sharing your honest thoughts and for being part of Eden. Susie from Eden 💚

Response from EdenJul 14, 2026

Hi there, Thank you so much for sharing your experience! Congratulations on losing 50 pounds in seven months—that’s an incredible accomplishment, and we’re honored to have been part of your journey. We’re especially glad to hear Nathalie made the cancellation process such a positive experience. It’s wonderful to know she was kind, understanding, and respectful of your decision while also making sure you were aware of the options available. Providing compassionate, pressure-free support is exactly what we strive for, and we’re so happy Nathalie made you feel cared for throughout the process. Thank you for trusting Eden with your health journey and for taking the time to recognize Nathalie’s outstanding service. We’ll be sure to pass your kind words along to her. We wish you continued success and all the best moving forward! Susie from Eden 💚

Response from EdenJul 14, 2026

Hi there, Thank you so much for your kind feedback! We’re delighted to hear Erin was so helpful and understanding in her responses. Providing compassionate, attentive, and supportive service is what we strive for every day, and we’re so glad she made your experience a positive one. We truly appreciate you taking the time to share your kind words and will be sure to pass your feedback along to Erin. Thank you for being part of Eden! Susie from Eden 💚