EdenReviews of tryeden.com

Response from EdenAug 3, 2026

Hi there, Thank you so much for sharing your wonderful experience! Congratulations on your incredible progress—losing 25 pounds is a fantastic accomplishment, and we're honored to be part of your journey. We're thrilled to hear Melanie was such a joy to work with. It's great to know she responded quickly, answered all of your questions, and was able to resolve the confusion caused by the transition to our new system. Providing thoughtful, solution-focused support is what we strive for every day, and we're so glad she helped get everything back on track so you can continue working toward your goal weight. We'll be sure to share your kind words with Melanie. She'll be delighted to know her customer service and dedication made such a positive impact. Thank you for being part of Eden, and congratulations again on your amazing progress! Susie from Eden 💚

Response from EdenAug 3, 2026

Hi there, Thank you so much for your kind review! We're delighted to hear Ann was able to help you through the process. We understand that technology can sometimes be overwhelming, and we're so glad Ann took the time to patiently walk you through everything step by step. Providing compassionate, supportive service is what we strive for every day, and we're thrilled she made you feel comfortable and confident. We'll be sure to share your wonderful feedback with Ann. Thank you for taking the time to recognize her, and thank you for being part of Eden! Susie from Eden 💚

Response from EdenAug 3, 2026

Hi there, Thank you so much for your kind review! We're delighted to hear Melanie was able to provide clear answers to all of your questions and make your experience a positive one. Providing knowledgeable, responsive, and compassionate support is what we strive for every day, and we're so glad Melanie was able to help. We'll be sure to share your wonderful feedback with her. Thank you for taking the time to recognize Melanie, and thank you for being part of Eden! Susie from Eden 💚

Response from EdenJul 15, 2026

Hi there, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating and disappointing this has been. We recognize how upsetting it is to receive conflicting timelines for your medication, especially when timely treatment is so important. We also understand how frustrating it must have been to feel unable to get updates after your payment was processed and to be dissatisfied with the resolution of your refund request. We're especially sorry to hear about your interaction with our customer service team. Every member deserves to be treated with professionalism, respect, and empathy, and we regret that your experience did not reflect the level of service we strive to provide. Your feedback is important to us, and we appreciate you taking the time to share it. It helps us identify opportunities to improve our communication, responsiveness, and overall member experience. Thank you again for your honest feedback. Susie from Eden 💚

Response from EdenJul 15, 2026

Hi there, Thank you so much for taking the time to share your thoughtful feedback! We’re delighted to hear Sandra provided such an exceptional experience. It’s wonderful to know she was well spoken, empathetic, and courteous while assisting you with your payment schedule and helping you discontinue your treatment plan. We’re especially glad she took the time to clearly explain the process and made everything easy to understand. Your comment that you would hire Sandra if you owned a business is an incredible compliment! We’ll be sure to share your kind words with Sandra and our leadership team. Providing compassionate, professional, and personalized support is what we strive for every day, and we’re so glad she made such a positive impact. While we’re sorry to see you go, we truly appreciate you taking the time to recognize Sandra’s outstanding service. Thank you for being part of Eden, and we wish you all the best! Susie from Eden 💚

Response from EdenAug 3, 2026

Hi there, Thank you so much for your kind review! We're delighted to hear Melanie was friendly, helpful, and able to resolve your issue so quickly. Providing prompt, compassionate, and efficient support is what we strive for every day, and we're so glad Melanie made your experience a positive one. We'll be sure to share your wonderful feedback with her. Thank you for taking the time to share your experience, and thank you for being part of Eden! Susie from Eden 💚

Response from EdenAug 3, 2026

Hi there, Thank you so much for your kind review! We're delighted to hear your issue was resolved to your satisfaction. Providing prompt, effective, and caring support is what we strive for every day, and we're so glad we could help. Thank you for taking the time to share your feedback, and thank you for being part of Eden! Susie from Eden 💚

Response from EdenJul 15, 2026

Hi there, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating this must have been. We sincerely apologize for the long wait times and the difficulty you experienced trying to cancel your treatment. We understand how upsetting it is to make multiple attempts over the course of a week, only to have your prescription processed despite your request to cancel. This is not the experience we want for our members. Your feedback is important to us, and we appreciate you bringing these concerns to our attention. It helps us identify opportunities to improve our response times, communication, and overall member experience. Thank you again for sharing your honest feedback. Susie from Eden 💚