EdenReviews of tryeden.com

Response from EdenAug 1, 2026

Hi there, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how frustrating this must have been. We understand how concerning it is to be charged when you believed your subscription was paused, especially when you were expecting advance communication. We also recognize how disappointing it is to experience extended wait times through live chat and feel that your cancellation request could not be addressed before your order shipped. We know timely communication is essential, and we're sorry that your experience left you feeling unsupported. Your feedback is important to us and will be shared with our team as we continue working to improve our communication, response times, and overall member experience. Thank you again for your honest feedback. Susie from Eden 💚

Response from EdenAug 10, 2026

Hi there, Thank you so much for your kind review! We're delighted to hear Lupe was pleasant and went above and beyond to answer your questions. Providing thoughtful, knowledgeable, and caring support is what we strive for, and we're so glad Lupe made your experience a positive one. We'll be sure to share your wonderful feedback with her. Thank you for recognizing Lupe, and thank you for being part of Eden! Susie from Eden 💚

Response from EdenAug 10, 2026

Hi there, Thank you so much for taking the time to share your experience. We're especially grateful to hear how Nathalie stepped in and provided the personalized support you needed after experiencing ongoing difficulties with the patient portal. It's wonderful to know she took ownership of your concern, stayed in direct communication with you, and continued following through until you felt everything was completely resolved. That level of dedication, persistence, and genuine care is exactly what we want our members to experience. We'll be sure to share your heartfelt recognition with Nathalie. Thank you for acknowledging the difference she made and for trusting us with your care. Thank you for being part of Eden! Susie from Eden 💚

Response from EdenAug 13, 2026

¡Hola! ¡Muchas gracias por su amable reseña! Nos alegra saber que recibió un excelente servicio y que Lupe pudo brindarle la ayuda que necesitaba. Es maravilloso saber que quedó satisfecha con la atención recibida. Nos aseguraremos de compartir sus amables palabras con Lupe y reconocer su excelente trabajo. ¡Gracias por ser parte de Eden! Susie de Eden 💚

Response from EdenAug 10, 2026

Hi there, Thank you so much for your wonderful review! We're delighted to hear Gilbert A was able to help with your payment questions and put your mind at ease. It's great to know he was helpful, pleasant, and professional throughout your experience. Providing clear information and reassuring support is what we strive for, and we're so glad Gilbert delivered that for you. We'll be sure to share your kind words with Gilbert. Thank you for recognizing his excellent customer service! Thank you for being part of Eden! Susie from Eden 💚

Response from EdenAug 6, 2026

Hi there, Thank you so much for your kind review! We're delighted to hear Melanie communicated clearly and was able to resolve your inquiry so quickly. Providing prompt, knowledgeable, and effective support is what we strive for every day, and we're so glad Melanie made your experience a positive one. We'll be sure to share your wonderful feedback with her. Thank you for taking the time to recognize Melanie, and thank you for being part of Eden! Susie from Eden 💚

Response from EdenAug 6, 2026

Hi there, Thank you so much for your kind review! We're delighted to hear you received such helpful, polite, and prompt service. Providing friendly, efficient, and responsive support is what we strive for every day, and we're so glad we could make your experience a positive one. Thank you for taking the time to share your feedback, and thank you for being part of Eden! Susie from Eden 💚

Response from EdenAug 6, 2026

Hi there, Thank you so much for your wonderful review! We're delighted to hear Ann was able to answer all of your questions and resolve your concerns. Providing knowledgeable, thorough, and compassionate support is what we strive for every day, and we're so glad Ann was able to clear everything up for you. We'll be sure to share your kind words with her. Thank you for taking the time to recognize Ann, and thank you for being part of Eden! Susie from Eden 💚