Steven
Beware! Customer Service is Non-Responsive
I signed up and was charged, but no account was created. Customer service required me to provide my credit card again despite seeing the charge, and said the issue was “escalated.” 24 hours later, they still can’t find my account or explain what’s happening. We’re approaching a full week and I can not get anyone to respond to my emails, their chat, and no one will answer the phone. Regarding your response - It's verbose and empty. It doesn't solve any problems or offer a solution. In order for my review to remain you asked that I provide, through Trustpilot, my name, email and phone number. I did. You have not used this information to communicate with me. The promise of a 48hr solution is now going on 5 days with no solution.
Response from EdenAug 15, 2026
Hi there, Thank you for sharing your experience. We're very sorry for the frustration and concern this situation has caused. Being charged during signup and then being unable to access or locate your account is certainly not the experience we want for our members. We understand how concerning it must have been to be asked for your payment information again while the original charge was already visible, and then to still be waiting for answers after the issue was escalated. Clear communication and timely resolution are especially important when billing and account access are involved. We appreciate you bringing this to our attention and sincerely apologize for the inconvenience and uncertainty you've experienced. Susie from Eden 💚