EdenReviews of tryeden.com

On August 7th I called to completely cancel my account and all subscriptions. Meds were still sent August 15th. On August 24th I messaged in the chat and asked why my account was not cancelled and another $146 charge went through. I called customer service at 302-204-2197 three times on August 24th and the last tech said he would cancel my account and that it takes time (?) and he would email me when the account is shut down. It's now August 30th and nothing. I messaged on the chat again so at least I have a record to show my credit card company so I can dispute the charges that I cancelled multiple times.

Piper at Eden was fantastic. She answered my questions quickly and thoroughly.

Ann was amazing! She was quick and too the point.

Nathalie was helpful and quick to respond to all my questions. Best support I have received on this site! thank you.

So the 5 stars are ONLY for the customer service rep who actually called me, who was LUPE. She was terrific. But your online portal is the WORST for customer service I have ever experienced. Your chat feature is even more terrible. Eden needs to figure it, out as you will lose customers if you do not find a way to improve the customer experience. And in my opinion, as someone who has worked in sales for over 30 years, since you cannot figure out the chat feature, remove it. It is literally the worst chat ever. No one ever responds, ever, and several days later I get an "apology" email about the lack of communication every time. Ridiculously bad customer service on your poral and chat. The A.I. feature on the chat is the only one that responds, but is useless. But LUPE was great.

There was a glitch in the system which resulted in a lapse in my prescription renew. The representative I spoke with was great and stayed on the phone with me to re-order. Great experience !

Nathalie did a wonderful job with assistance. I could not say that for any other Eden associate or the AI platform using Eden for way over a year! Maybe you should use her as a role model for quality customer service! Thank you Nathalie and keep up the GOOD WORK!!

Sandra is absolutely amazing. She helped me so quickly and cleared any confusion I had. She is an amazing representative and made me love working with Eden even more. She fixed my problem completely. Thank you Sandra!!!