Keri S.
Impossible to Stop Shipments
They get two stars due to the ease of getting the medicine. The first time. The second time, I tried to do the checkin, but it looked like it was signing me up for a new plan. So I used their chat and they said it was renewed. I only got half the medicine. I tried to chat to fix it, but again, it looked like it was going to force me to sign up for a second subscription. They did refund part of what they charged- but why they charged the full amount when they sent half is strange. Then I tried to cancel- they have "forms". At the end it says you will get a confirmation email. I have now cancelled twice- no confirmation email. A month after the "half" of the expected medicine, they auto-sent me the full amount- I was charged for the full amount of medicine anyhow. I did not request it- even though the website says it does not auto-send. I have communicated a lot and my "plan" is paused but not cancelled. I still have no idea how to fully stop this madness, and I now have medicine I no longer need as I replaced it. Update- opened the latest shipment I didn’t request and am having issues with and they only sent half of the medicine and again charged me for all of it. Adjusting to one star now.
Response from EdenFeb 4, 2025
Hey Keri! We appreciate you sharing your experience, and we're sorry to hear about the frustration you've faced with managing your shipments. This is definitely not the experience we want for our members. We've requested more details so we can take a closer look and help get this fully resolved for you or help in the future! Best regards, Rajah