Jennifer
My only complaint…
My only complaint is I’ve tried to switch from a monthly payment to paying for an entire year (to save money long term) and no matter how I try to do it, the software and customer service can’t seem to figure it out.
Response from EdenApr 2, 2025
Hi Jennifer, Thank you so much for your feedback—we’re really glad to have you with us, and we truly appreciate your patience. We're sorry to hear that switching to an annual plan has been more complicated than it should be. That’s definitely not the experience we want for our members. We’d love to help get this sorted out once and for all. Please reach out to us directly here and we’ll make sure someone from our team works with you one-on-one to get your plan updated smoothly. Thank you again for sticking with us—we’re here to help every step of the way. Susie