EdenReviews of tryeden.com

4.44,385 reviews
Personal Care

Eden

About Eden

Try Eden Now We have a lofty mission: To improve metabolic health for 80 million Americans by connecting them with best-in-class programs, physicians, and state-licensed compounding pharmacies. We provide access to expert doctors and tailored treatment plans, helping you look, perform, and feel your best. Eden simplifies healthcare by delivering personalized treatments right to your door through our innovative and convenient platform that combines advanced technology with a personal touch. Contact Us Expert Connections: Access to knowledgeable doctors. Convenient Care: Virtual consultations and home delivery. Personalized Treatment: Custom plans from state-licensed compounding pharmacies. Transparent Pricing: No hidden fees. Ongoing Support: Continuous care and plan adjustments. Eden is revolutionizing healthcare by making it more accessible, transparent, and personalized. Our platform connects you with experienced doctors who specialize in metabolic health, ensuring you receive expert advice and custom treatment plans delivered right to your door. We pride ourselves on our credibility, and commitment to transparency about our services and pricing. Eden's ambitious goal is to improve metabolic health for 80 million Americans by connecting them with the best programs, physicians, and pharmacies. We are dedicated to providing a seamless, trustworthy, and customized healthcare experience, helping you lead a healthier, happier life.

Eden (tryeden.com) has 4,385 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: tryeden.com
Website: tryeden.com
Category: Personal Care
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 86% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About Eden

Eden (tryeden.com) has 4,385 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: tryeden.com
Website: tryeden.com
Category: Personal Care
Listed on Five Star Index: 2026

GSM88

Sep 6, 2026

Uncrimped vial, no replacement, charged after cancelling

I received a compounded tirzepatide vial from Eden filled 7/2/2026. The aluminum seal was not crimped down. It sat loose on the vial neck with a visible gap, so the closure on a sterile injectable was never sealed. I did not use it. I reported it through support chat and got no response. On July 30 I emailed support with photographs and asked for a replacement. The ticket was closed as “resolved” without anyone contacting me and without a replacement being sent. The first real response came on August 10, when a representative reached out to ask why I had cancelled. In that conversation he agreed a damaged vial with no follow-up wasn’t acceptable and said he would sort out the replacement. He followed up once to say he was still looking into it. I messaged twice on August 11. Nothing since. I was charged $349 on July 16 for a vial I couldn’t use, and $349 again on September 4, nearly a month after cancelling. I still have the vial and photographs and records of all this.

Response from EdenSep 7, 2026

Hi there, Thank you for taking the time to share these details. We’re truly sorry for the experience you’ve had and understand how concerning it was to receive a vial with packaging that appeared compromised. We also understand your frustration after reporting the issue, providing photographs, and then seeing the ticket closed without the follow-up or resolution you expected. The additional charge after you had requested cancellation understandably added to an already frustrating situation. Concerns involving medication packaging, communication, and billing are taken seriously, and we regret that your experience left you feeling unsupported. We appreciate you documenting what happened and bringing these concerns to our attention. Susie from Eden 💚

Eden reviews

4,385 approved reviews, newest moderated first

Tracy
Sep 7, 2026
Ann was very helpful
Ann was very helpful
Response from EdenSep 24, 2026
Ann coming through for you, plain and simple. Glad she was able to help! -Rajah Eden Customer Support
Eli
Sep 7, 2026
Melanie helped resolve a very…
Melanie helped resolve a very frustrating issue I was having with being able to order my medication. She was kind and explained everything thoroughly, making resolving the problem very quick and simple. She was quick with her responses and didn’t make me feel like I was bothering her by asking her for assistance. She made a situation I was growing extremely frustrated with much, much better. If I ever need help in the future I can only hope to get assigned her as my agent.
Response from EdenSep 24, 2026
That's the care that turns frustration into relief!!!!!! Loved hearing this review, and so happy to know it was all sorted out, She is there if you need her again! -Rajah Eden Customer Support
LESLIE A L.
Sep 7, 2026
Melanie provided excellent customer…
Melanie provided excellent customer service and addressed my issue immediately!
Response from EdenSep 7, 2026
Hi there, Thank you so much for your kind review! We’re thrilled to hear Melanie provided excellent customer service and addressed your issue right away. We’ll be sure to share your wonderful feedback with her! Thank you for recognizing Melanie and for being part of Eden! Susie from Eden 💚
Limu
Sep 7, 2026
Melanie was so helpful!
Melanie was so helpful! Thank you so much.
Response from EdenSep 7, 2026
Hi there, Thank you so much for your kind review! We’re thrilled to hear Melanie was so helpful and provided the support you needed. We’ll be sure to share your wonderful feedback with her! Thank you for recognizing Melanie and for being part of Eden! Susie from Eden 💚
David S.
Sep 7, 2026
Ann really looked after me satisfying…
Ann really looked after me satisfying all my requests in a friendly manner and promptly. Thanks Ann!
Response from EdenSep 7, 2026
Hi there, Thank you so much for your kind review! We’re thrilled to hear Ann took such great care of you and handled all of your requests promptly and with a friendly approach. We’ll be sure to share your wonderful feedback with Ann! Thank you for recognizing her and for being part of Eden! Susie from Eden 💚
Donna S.
Sep 6, 2026
Ann- custom service representative went…
Ann- custom service representative went above and beyond to help me solve my issue. She was very helpful, kind, responsive and very knowledgeable. She is the how customer service representatives should be and show up. Thank you for your patience and understanding Ann.
Response from EdenSep 24, 2026
Eden Support went above and beyond!!!!! That's the standard every rep should hit!! Thank you for recognizing her! If you need anymore help during your journey don't hesitate to reach out! -Rajah Eden Customer Support
GSM88
Sep 6, 2026
Uncrimped vial, no replacement, charged after cancelling
I received a compounded tirzepatide vial from Eden filled 7/2/2026. The aluminum seal was not crimped down. It sat loose on the vial neck with a visible gap, so the closure on a sterile injectable was never sealed. I did not use it. I reported it through support chat and got no response. On July 30 I emailed support with photographs and asked for a replacement. The ticket was closed as “resolved” without anyone contacting me and without a replacement being sent. The first real response came on August 10, when a representative reached out to ask why I had cancelled. In that conversation he agreed a damaged vial with no follow-up wasn’t acceptable and said he would sort out the replacement. He followed up once to say he was still looking into it. I messaged twice on August 11. Nothing since. I was charged $349 on July 16 for a vial I couldn’t use, and $349 again on September 4, nearly a month after cancelling. I still have the vial and photographs and records of all this.
Response from EdenSep 7, 2026
Hi there, Thank you for taking the time to share these details. We’re truly sorry for the experience you’ve had and understand how concerning it was to receive a vial with packaging that appeared compromised. We also understand your frustration after reporting the issue, providing photographs, and then seeing the ticket closed without the follow-up or resolution you expected. The additional charge after you had requested cancellation understandably added to an already frustrating situation. Concerns involving medication packaging, communication, and billing are taken seriously, and we regret that your experience left you feeling unsupported. We appreciate you documenting what happened and bringing these concerns to our attention. Susie from Eden 💚
Hope & Dalan S.
Sep 6, 2026
Ann was extremely helpful in resolving…
Ann was extremely helpful in resolving my concerns
Response from EdenSep 25, 2026
Glad support was there for you exactly when you needed it! This is what Eden has been striving for, and Ann delivered on it. -Rajah Eden Customer Support

EdenReviews of tryeden.com

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Uncrimped vial, no replacement, charged after cancelling

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About these reviews

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Ann was very helpful

Melanie helped resolve a very…

Melanie provided excellent customer…

Melanie was so helpful!

Ann really looked after me satisfying…

Ann- custom service representative went…

Uncrimped vial, no replacement, charged after cancelling

Ann was extremely helpful in resolving…