EdenReviews of tryeden.com

Response from EdenApr 21, 2025

Hi Andrew, Thank you for taking the time to share your experience, and I’m truly sorry to hear about the frustration and financial impact you've faced throughout your treatment journey. We understand how important consistency is—especially with a medication like tirzepatide—and it's clear that we fell short in maintaining that for you. Our goal is always to support our members with reliable access to treatment and transparent communication, and we sincerely regret the disruptions and confusion that occurred in your case. While supply issues can arise, we recognize how this situation should have been handled with more care and planning to avoid leaving you feeling unsupported. I’d love the opportunity to personally look into your account, better understand what happened, and see how we can make things right. Please reach out to us at [email protected] or reply to this message, and we’ll be sure to prioritize your case. Thank you again for your feedback—it truly helps us improve. Susie

Response from EdenApr 21, 2025

Hi Michael, Thank you for your honest feedback—and I’m truly sorry for the experience you’ve had with your orders and prescription processing. I understand how frustrating it is to pay for a treatment and not receive it in full, especially when you're relying on it for your health journey. While I’m glad to hear our team was kind and tried to help, it’s clear that the delays and confusion around your prescription and fulfillment should have been handled with more clarity and urgency. That’s not the experience we want any of our members to have. I’d really appreciate the opportunity to look into your account and get this resolved for you as quickly as possible. Please feel free to reach out to us at [email protected] and I’ll personally make sure this gets the attention it deserves. Thank you again for bringing this to our attention—we’re committed to making things right. Warm regards, Susie Eden Member Experience Team

Response from EdenApr 24, 2025

Hi Jamie, Thank you so much for the kind words! 😊 We’re thrilled to hear that Kevin exceeded your expectations—his patience, thoroughness, and dedication truly make a difference, and we’re lucky to have him on our team. 💪 We’ll be sure to share your message with him—it’ll absolutely make his day! If there’s ever anything else you need, we’re just a message away. 💬 Warmly, Susie

Response from EdenApr 21, 2025

Hi Pedro, Thank you so much for taking the time to share your experience—and I want to sincerely apologize for the difficulty you’ve had in getting the support you deserve. We understand how important it is to have consistent access to your medication and clear communication, especially when you've made a long-term commitment to your health. I'm very sorry for the confusion and the delays you encountered while trying to get in touch with us. Between being transferred, long wait times, and the back-and-forth with the online system, it’s understandable that you felt frustrated and concerned. That’s not the level of service we strive for, and I appreciate you bringing this to our attention. I’d like to personally make sure your account is fully reviewed, your plan is corrected, and that you're back on track with your shipments. Please reach out to us at [email protected], or respond to this message directly, and we’ll make it a priority to follow up with you. Thank you again for your patience and for trusting us with your care—we’re here to make this right. Susie