EdenReviews of tryeden.com

Melanie was great and answered alll my questions.

I haven’t recieved any products yet. I ordered yesterday and have recieved seven of the same auto dialed marketing calls because the system seems to think I have an unfinished order. Tried calling their number but no one is available to answer to even make it stop. The company clearly doesn’t have their secondary functions or liabilities under wraps. It was beyond my threshold for time wasted and annoyances before 9 am. Will be cancelling billing on the bank side before ever receiving the delivered product.

Kelsey was a great help

My experience has been great, from the welcome call, to the ease of using the portal. It's a great experience over all

Nick was very helpful and friendly. He made me feel like I can accomplish my goal on this weight journey, I really appreciated that.

Was super excited and went well

This is the WORST company I've EVER dealt with, without any exaggeration. I was perfectly fine with the company I was getting my semaglutide from before and switching to Eden was the biggest mistake I've ever made. It's been a nightmare since the very beginning. They started having supply issues in the spring of 2025, so my semaglutide would get to me late, sometimes by 3 and even 4 weeks. In the meantime, I ran out of medicine and regained all the weight back. I was on an annual plan and told them I was going on a three-month trip and needed my semaglutide as soon as possible. They assured me I would receive it on time for my trip, but that did not happen. I had to get a friend to ship the medicine to me through DHL and it costed me $800. One of their customer service representatives told me they would refund me for the shipping costs, but after lots of back and forth, her boss emailed me saying that they were not gonna do it because the representative had just said that "to be helpful." I specifically told their "doctor" on their online platform that I do NOT want niacinamide (vitamin B) in my semaglutide and that my dose is 100 units. Despite being crystal clear with their "doctor," not only did they send me the wrong dose, but also WITH vitamin B. I contacted their customer service, and they told me that I needed to contact the "doctor," when I had already been VERY clear with the "doctor." They sent me a replacement vial and AGAIN it had vitamin B in it AND the wrong dosage (61 units). Where did they even get this 61 units from??? They are not even pretending to be legit at this point. Their "doctors" should get sued for medical malpractice. I paid thousands of dollars for this treatment and they always pretend to be nice and helpful via email but they NEVER fix the issues. It's unfathomable how badly ran this company is. And I noticed that the name of the "doctor" who told me they prescribed my semaglutide on the portal is DIFFERENT than the name of the "doctor" that appears on my prescription bottles. How is that possible? Clearly, this company is up to VERY shady business and they are violating multiple laws. They should be shut down by the federal government. I brought that up to the attention of the customer service but they ignored me. When I contact their customer service, they cherry pick what they want to reply to and ignore the rest because they know very well that what they are doing is illegal and that they will get in trouble if what they do gets the light of day. When I reached out to the "doctor" to ask why they gave me vitamin B and a lower dose than I requested when I was very clear that I wanted 100 units and no vitamin B, I received a message NOT from the doctor but from "Clinical Support" saying this: "If you would like to request a change in pharmacy/formulation, Please reach out to customer support directly for assistance. The doctors do not assign the pharmacy and are unable to assist in changing the compound you are receiving. You can reach support by clicking on @Support in the chat box." So, I followed their advice and contacted their customer support about this and, guess what... THEY TOLD ME TO CONTACT THE DOCTOR! It's like they are doing this on purpose. None of their employees has any idea of what they're supposed to do. Don't let the appearance of their website fool you. Once they have your money, you are in for a NIGHTMARE. If this continues, I will report Eden to the authorities and institute legal action. I kept all the emails, screenshots, photos, and proof to provide to the authorities in the event I have to escalate this.

Excellent customer care and support. I had some questions and REAH was ultra quick in responding and resolving the issues at hand.