Karmela M.
HORRIBLE refund policy is ridiculous
I wished to cancel my order prior to it getting sent to the pharmacy and there is no option to do that on the website if you’re a new subscriber. I wanted to cancel after learning that the injections are not FDA approved. I was also informed that I cannot receive a refund if it’s already been sent to the pharmacy although I reached out to cancel it PRIOR to it reaching the pharmacy as well. This is ridiculous I’m very unsatisfied and upset I will not have anything good to say about this company going forward and WILL NOT be recommending. I do on the other hand appreciate my customer service representative REAH for doing what she could to help me out she made the process easier.
Response from EdenFeb 3, 2026
Hi there, thank you for taking the time to share your experience. I’m truly sorry for the frustration and upset this situation caused. I understand how concerning it can be to feel like you tried to cancel in time and were not given a clear or accessible way to do so, especially after learning new information that impacted your comfort moving forward. Your feedback around the lack of a cancellation option for new subscribers and the timing around pharmacy submission is important, and I hear how disappointing this felt. That is not the experience we aim to provide, and I appreciate you being candid about it. I do want to sincerely thank you for recognizing Reah. She truly did her best to support you within the limits of the process, and I’m glad she was able to make the interaction at least a bit easier during a frustrating moment. Your feedback has been shared internally, as experiences like yours help us identify where clearer communication and better controls are needed. I’m sorry we missed the mark here and appreciate you speaking up. Susie 💚🍃