Brandi D.
Not worth it
Really regret choosing this website as my provider for medicine. I debated about which website to use, with similar pricing, and decided to go with Eden. Customer service has been non-existent. I attempted to chat once, got a brief response that there was an “issue” sending my prescription to the pharmacy. I’ve asked several questions after and have not received a reply. It’s been over a week of the company taking almost $200 of my money and I have not received the product.
Response from EdenFeb 23, 2026
Thank you for sharing this, and I am truly sorry to hear about your experience. Waiting for medication, especially after being charged, is incredibly frustrating and not the level of service we aim to provide. There are times when prescription processing or pharmacy coordination can be delayed due to clinical review or supply updates, but you absolutely should not be left without communication. That is not acceptable, and you deserve clear updates and timely responses to your questions. We would really like the opportunity to look into this right away and make it right. Please reach out to us directly so we can review your account, provide a clear status update, and resolve this as quickly as possible. Your experience matters, and we appreciate you bringing this to our attention. Susie 💚 Eden Care Team