EdenReviews of tryeden.com

Response from EdenMar 27, 2026

Thank you so much for sharing this! I’m really glad Melanie was able to step in and take care of this so quickly for you. Being placed on the wrong plan is definitely frustrating, and I’m happy she caught it right away and got things moving in the right direction. It means a lot to hear that you felt prioritized and supported, that’s exactly the experience we want every member to have. I’ll be sure to pass this along to Melanie as well, I know she’ll really appreciate it! Susie | Eden Care Team 💚

Response from EdenApr 1, 2026

Hi there, Love this—thank you for sharing! 😊 Matt will be so happy to see this shoutout. We’ll make sure it gets passed along! We’re always here if you need anything. Susie 💚

Response from EdenMar 27, 2026

Hi Sophia, I’m really sorry you’ve had this experience, especially when you’re waiting on something important and not getting clear or timely communication. I completely understand how frustrating it is to see delays with your order while also not receiving responses to your chat and email, that’s not the level of service you should expect from us. I also hear how urgent this is for you, and I’m sorry we haven’t responded as quickly as we should have regarding your cancellation and refund request. That’s something we need to handle promptly, not leave you waiting. I’d like to make sure this is taken care of right away. Please reach out to us directly so we can locate your account and escalate this for immediate review and resolution. Thank you for bringing this to our attention, Sophia. We take this seriously and will use your feedback to improve. Susie | Eden Care Team 💚

Response from EdenMar 27, 2026

HI Amber, Thank you for taking the time to share this, and I’m really sorry this was your experience. I can completely understand how frustrating that must have felt, especially after investing both time and money and not seeing the results or support you expected. You’re absolutely right to expect clear communication, consistent access to your account, and a smooth process when it comes to something as important as your treatment plan. The issues you ran into with the questionnaire, login access, and delayed responses are not the experience we want anyone to have. On top of that, I hear your concern around the dosage changes and how that was handled, that would feel confusing and unfair to anyone in your position. While dosage decisions do require clinical review, we should always make sure you feel heard, supported, and fully informed throughout that process. It’s clear we missed the mark here, especially in how we communicated and followed through. I’d really like the opportunity to take a closer look at your account and see what happened, and if there’s anything we can do to make this right. If you’re open to it, please reach out to us directly so we can escalate this for a full review. I truly appreciate your feedback. It’s taken seriously and helps us improve where it matters most. Susie | Eden Care Team 💚

Response from EdenMar 27, 2026

Thank you so much for sharing this! I’m really glad to hear Joanne took great care of you. Listening, clarifying, and following through quickly is exactly what we aim for, and it’s great to know she delivered on that. I’ll be sure to pass this along to her, I know she’ll really appreciate it! Susie | Eden Care Team 💚

Response from EdenApr 1, 2026

Hi there, We love hearing this—thank you so much! 😊 Zee will be so happy to know they made such a great impression. We’re lucky to have them on the team! If you ever need anything, we’re always here for you. Susie 💚

Response from EdenMar 27, 2026

Hi Diane, I’m really sorry this is how things are starting for you, that’s not a good first experience and I completely understand why you’re frustrated. I hear you on the dosage concern, especially since you’ve already been on 7.5mg and are expecting to continue titrating, not start over at a lower dose. Seeing something like 1.5mg would feel confusing and honestly discouraging, especially when you’ve invested both money and effort into your progress. What you’re seeing is likely a default or initial system-generated dose before a provider completes their full clinical review, but that should have been clearly communicated to you so it didn’t come across this way. That said, you shouldn’t feel like you’re being ignored or set back. Your history, prior dosage, and goals absolutely need to be reviewed and taken into account by the provider before anything is finalized. I also hear how important this is for you personally. You’ve made sacrifices to stay consistent, and the last thing you deserve is to feel dismissed or disrespected in the process. Let’s get this in front of the care team right away so your case can be properly reviewed and aligned with where you actually are in your treatment. And if at any point you decide this isn’t the right fit, we’ll make sure your concerns around that are handled appropriately as well. We’ve got you, and I’m really glad you spoke up. Susie | Eden Care Team 💚

Response from EdenApr 1, 2026

Hi there, We love to hear this—thank you! 😊 Danifer will be so happy to know she made a great impression. We’re lucky to have her on the team! If you ever need anything, we’re always here to help. Susie 💚