Wanda Williams V.
My review has nothing to do with the…
My review has nothing to do with the operator. She was very kind and understanding. My complaint has to do with not sending my prescription on time. I had to call to question why it was never sent. Your first priority should always be patient regardless of any new computer system or glitches. We should be notified through email if your company is having any problems. It is not good practice that the patient has to call to remind you to send the prescription. Wanda Vickers
Response from EdenOct 8, 2026
Hi Wanda, Thank you for sharing your candid feedback, and we sincerely apologize for the delay and frustration caused regarding your prescription. You are absolutely right patient care must always be our first priority, and a system issue or update is no excuse for a lapse in communication. We completely agree that you should have been proactively notified rather than having to reach out yourself. While we’re glad our representative was kind and understanding, we hear your concerns loud and clear and are addressing this internally so we can do better going forward. If there is anything further we can look into for you, please don't hesitate to reach out. Sincerely, Susie from Eden 💚