Vicki
Please read before committing to this company!
Their customer service is maybe the worst I’ve ever dealt with, anywhere. Not only are you trying to have one conversation that takes at least 2 hours to complete, there is little follow through to fix their own issues. No compensation for extreme shipping delays either. Considering treatment like this needs to be done on a weekly basis and I haven’t received a shipment in nearly 2 months, the hoops I’ve been jumping through to get this resolved is truly unreal to me. I’ve been charged with no shipment, been told my issue will be escalated and kept on top of to resolve, and I still have to spend an hour and a half PLUS having a conversation with someone new to receive further disappointment and lack of resolve. I highly recommend starting your Semiglutide journey with a different company. I don’t wish this hassle and continued frustration on anyone!
Response from EdenMay 4, 2026
Hi there, I’m really sorry you’ve had such a frustrating experience—that’s not okay, especially with something that requires consistency and trust. Waiting this long for a shipment, being charged without receiving it, and having to repeat your situation over and over is exhausting. I completely understand why you feel the way you do. This is far from the level of support we aim to provide. You shouldn’t have to chase updates or start from scratch each time just to get help. I’d really like the opportunity to step in and make sure your case is reviewed properly, with clear follow-through and a real resolution. If you’re open to it, please reach out to us directly so we can take ownership of this and get it handled the right way. Your time, trust, and care matter, and we want to make this right. Susie 💚