TrycanislabsReviews of trycanislabs.com

Do NOT order from them unless you want trouble from the government! It’s been 6 months with no product. They gave me a fake tracking number that didn’t exist then said it was held up in customs and I needed to call customs. They said they absolutely can’t refund me unless I return the product that I never got. Today, I got a letter from the US department of agriculture saying I violated regulations because chicken was in their product and it came from China. I had no idea it was coming from China when I ordered it. They destroyed the dog chews and the letter said I may be penalized criminally or civilly and may have to pay them. Unbelievable.

BEWARE this product & company! Just wanted to warn my fellow reactive dogs owners to avoid this company and their product CalmAxis that is heavily marketed to reactive dog owners. Their marketing has shown up everywhere in my feed including all the reactive dog Facebook groups, etc. and state they are safe for dogs & have a 100% money back guarantee. Given everything else we have tried for our girl over the years, I figured what did I have to lose with a guarantee in place. There are several problems I found. 1) they did not disclose their full ingredients on their website. My girl is allergic to MANY things so I am VERY careful with everything I purchase because if anything sets off a reaction, that only spirals up her reactivity and can be very dangerous for her. I saw nothing of concern on the website (and figured I would just return for the guaranteed refund if there was a problem). 2) their marketing (fake reviews, ads/posts/testimonials from fake veterinarians, claim they are a US company and 100% money back guarantee) are fraudulent. 3) They try to automatically set you up for a subscription that you are unable to cancel (small print down below on the order screen so you don't know you are subscribing). I saw another buyer warn of this so thankfully I was on the lookout for it when I tried to purchase so I was at least able to turn this off! When I received the product from CHINA, I immediately checked the ingredients and the top ingredients on the package were NOT what was listed on the website and were ingredients my girl could 100% not have or risk a major attack. That is DANGEROUS. I immediately contacted the company (same day I received) and tried for over 2 months to get them to respond or process a refund for my unopened product for their failure to disclose the ingredients correctly. They just kept delaying until they finally stopped responding altogether. I wanted to alert other reactive dog owners because I know so many of us are desperately searching for help and answers and this company is using that to prey on us so I wanted to warn you and hopefully save you the hassle and potential expense of a subscription you can't turn off because the company won't respond and will just continue taking your money. Save yourself and your pup and AVOID this company and product.

I have tried to cancel MULTIPLE times. There is no "cancel" on the website, you have to submt a form which is...conveniently...never something that you get a response to. After my last attempt to cancel I rec'd an email that the order was on it's way ANYWAY. Fast forward about a month and I got a notice that the order I didn't want was intercepted at the Port of Los Angeles and destroyed because it had prohibited materials in it. So I paid for something I didn't want, tried to cancel at least 4 times, and the product was destroyed by the Dpt. of Agriculture. Do NOT fall for their ads.

If I could give less than 1 star, I would. I never received my original order of over $100 from February 2026. This came to my attention when the first “subscription” order processed. Despite repeated emails to the company and requests for a refund of my original purchase cost, the only response I get is that they are “actively investigating” the issue. The product never worked for my two dogs (I used all the subscription order sent). The only option was to “pause” the order so no more product was sent. Don’t waste your time and money.

Horrible customer service. I have been trying to get a refund for almost 5 months and just keep getting told it’s been escalated or they are looking into it. Would not recommend at all, if there are any problems you aren’t going to get any help. What a scam.

Horrible experience

Avoid — product made my dog ill and appalling customer service I purchased CalmAxis chews for my dog, which made her ill shortly after taking them. When I contacted CanisLabs for a refund, they promised to send a returns label. That was six weeks ago and nothing has arrived despite repeated follow-ups. Customer service is virtually non-existent — responses are slow, unhelpful, and nothing ever gets resolved. I’ve now had to go through my bank to recover my money. Save yourself the stress and avoid this company entirely. When something goes wrong, they simply don’t follow through.

Do not order from this company. I ordered in February, account was debited in March still not received. After numerous emails to the company they claim they have been held at US customs but that is not my fault and company refuses to refund.