TrycanislabsReviews of trycanislabs.com

Response from TrycanislabsSep 12, 2026

Hi Gary, We're sorry. Not realising a renewal was on the order, and then ending up with jars you didn't need, isn't the experience we want you to have. Please email us at [email protected] and we'll cancel the renewal and sort out a refund for you. No need to worry about shipping anything back. Lisa CanisLabs

Response from TrycanislabsSep 12, 2026

Hi Kristine, We're so sorry to hear Rosie has been unwell. Her health comes first, and we want to take care of you both properly. Our manager will email you directly today to sort this out personally. Lisa CanisLabs

Response from TrycanislabsSep 5, 2026

Hi there, We're sorry for the frustration. Your subscription was cancelled on our side 15 days ago, so nothing further will be charged going forward. For the shipments you received before that, please email us at [email protected] and we'll sort it out with you there. Lisa CanisLabs

Response from TrycanislabsSep 5, 2026

Hi there, We're sorry, and we understand the frustration. Two months of holding replies isn't an answer, and being shipped product after we'd told you the subscription was cancelled shouldn't have happened at all. Your subscription was already cancelled on our side, so nothing further will be charged. We'd still like to put the rest right. Please email us at [email protected] and we'll deal with it ourselves rather than passing it on again. Lisa CanisLabs

Response from TrycanislabsSep 5, 2026

Hi there, We're sorry it didn't work out. Your subscription is cancelled on our side, so nothing further will be charged. If you're open to it, email us at [email protected]. We'd like to know how long you gave it and what dose you were using, not to talk you out of anything, but because that often tells us whether something went wrong on our end. Either way we'll sort out the refund side with you there. Lisa CanisLabs

Response from TrycanislabsSep 5, 2026

Hi there, You're right, and we're sorry. You told us you hadn't ordered and didn't want it yet, and it went out anyway. That shouldn't happen. We won't send anything further until you place an order yourself. Keep the second jar with our compliments, there's no need to return it or pay for it. Whenever you and your vet are ready, we're here. And if we've made this right, we'd be grateful if you'd give us another look. Lisa CanisLabs

Response from TrycanislabsSep 5, 2026

Hi there, You're right, and we're sorry. You told us you hadn't ordered and didn't want it yet, and it went out anyway. That shouldn't happen. As we've said in our email to you, we won't send anything further until you tell us you're ready. Keep the second jar with our compliments, there's no need to return it or pay for it. Whenever you and your vet are ready, we're here. And if we've made this right, we'd be grateful if you'd give us another look. Lisa CanisLabs

Response from TrycanislabsSep 12, 2026

Hi Deborah, We're so sorry, both that your dog was unwell and that cancelling has dragged on this long. Neither is acceptable. Just so it's said plainly: our emails are answered by real people, not a bot. If it felt otherwise, then we handled this badly, and that's on us. Your subscription is cancelled now, so nothing further will be sent or charged. Our manager will email you today to confirm that and to take care of the rest personally, including the product you've received and can't use. Lisa CanisLabs