TrycanislabsReviews of trycanislabs.com

When ordering the product they didn't specify this would be a subscription. I got the first batch and tried it and my dogs stomach didn't agree with it. Then next month I got charged and was sent the product again. I reached out for a refund and to cancel my subscription and I have been trying to cancel for almost two months now without luck. I keep getting charged and sent the product. I have the same conversations with the same person about how they "passed my info along to the correct team" and they'll reach out soon. No one has reached out and I have now been charged for FOUR months worth of this product. I do not recommend this strictly based on the customer service, I can't really speak much to the product itself since we had to stop it so quickly due to allergies.

They continue to charge my account after agreeing to cancellation, and then the links to their website suddenly stop working. At just under $80 a charge this is no little thing.

Almost impossible to cancel or change a subscription. While the website looks legitimate, when you email the company am you do get a ‘quick response’ but completely obtuse and unhelpful… I tried changing my subscription to every 3 months vs monthly and was told ‘it was being forwarded to the appropriate people’ you beginning of August - no further response. For the last 10 days I have been trying to cancel my order/subscription again with again useless responses such as why do you want to cancel? Are you sure you want to cancel? And then after confirming I want 100 percent cancellation- there has been no further response. Irregardless of product- which I have not noticed to make any difference. THIS COMPANY IS A SCAM

I ordered once off them was hit with a subscription I can’t cancel. Their customer service was terrible.

This place is a fraud! I keep getting the runaround. They sent me an order when I canceled. And when I emailed them about it so I could return it and my money back because it is unopened, I got the whole runaround like when I first emailed about canceling, which was a million questions. Now nobody is even responding. So now I’m even wondering if my subscription that I didn’t even know I had in the first place is canceled! This morning (a day after I wrote this), I ended up receiving an email that they canceled the membership. So it was in fact NOT canceled previously. And therefore they sent out that order that I’m still trying to return to get my money back, which they did not say anything about in the email. I’m going to turn them into the Better Business Bureau.

You sent me a second order that I didn't ask for and when I tried to cancel your customer service rep S played stupid like she didn't understand what cancel meant, and I'm still trying to get my refund on order 5806

I did not realise that you have an automated selling system. Considering that my first purchase I received consisted of 5 tubs for $145 on a special deal. We have almost used 1 tub and still have 4 left and you are sending me 1 more for $145 . I am totally confused at the logic of all this and will be returning this last tub straight back to you. I am not even convinced yet that they actually work. I hope you understand my concern.

I canceled my subscription but my credit card was charged the next month and product shipped. Customer service is automatic responses and no one will respond to me so I can ship the product back for a refund.