TrycanislabsReviews of trycanislabs.com

Horrible customer service. This is a a scam.

Although this Calm Axis sounded really good for our dog, we did not see any change in our pet with anxiety in almost 60 days. After trying to cancel the auto ship, via email (the only option), it took 40 days and a disput claim to my credit card company before they finally canceled and refunded me for another autoship. The worst customer service I have ever experienced. I do not recommend this product or company.

STAY AWAY FROM THIS COMPAY AND ITS PRODUCTS!!! My reactive dog brought me to this product. I ordered one month supply to test it out. Then a few weeks later I see another order has been shipped to me without ordering it. I canceled within 15 minutes via email. Now I am stuck talking to a robot. Can't get through to any human. Refund my order #7313. P.S. This product absolutely does not work.

You guys changed my address and I have tried to cancel my order a number of times and you keep sending out to the wrong address.

I didnt order autoship. Yet I continue to have shipments Ive asked to cancel the autoship on 9/28 and was told "someone would contact me" within 48 hours. Ive jit heard from anyone. Please cancel my autoship. Order #6889

If I could Give less than 1 star I would. The Product makes my dog ill. I tried to return the product and was put off over and over. Then another Jar of the product was shipped and I was billed again. I was told it was a reoccurring order. My dog cannot take the product it makes him sick. I ended up having to close the account that was billed so it didn't happen. I have 2 Jars of your product still sitting here. You have almost $90 of my money I would like back. Your customer service is terrible!

Terribl kept sending them to me when I cancelled order

I am updating my review. I have sent so so many emails to customer service and they always reply with some BS about “checking with another department “. I have asked for 7 days for an address to return their unauthorized shipment and they will not give me the address. I told them I would send the order back to the return address and they said no that would not work. I looked up the address and it’s a person in CA that ships orders to US addresses from China. This product is from China, although they have no manufacturing company listed on the product. They have sent 2 orders without my consent and now will not take a return. What a total sham of a company. I have been using this product for my Australian Cattle Dogs and previously wrote a 5 star review. After 6 months I am changing my review. I signed up for a subscription and wanted to cancel. There is no good way to change on the website. I emailed customer service as they instructed and have received many messages from Sarah who is AI. After many emails to cancel, they sent another subscription order. I had to cancel my credit card to avoid another shipment. They attempted to charge another shipment and luckily for me, the charge was declined and they could not ship. CUSTOMER SERVICE IS SO BAD that I will never order again, even though I think the product may help.