Premium back massagers and TENS units available for home treatment of chronic aches and pains. Order direct via truMedic for huge savings and FREE US SHIPPING
truMedic (trumedic.com) has 20 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Mary
I love the product. I need this massager. It helps me so much with my shoulder pain. I had an issue with it and George in customer service was amazing!!!! They immediately exchanged it for a new one. I highly recommend TruMedic.
Vance H.
I purchased a TruMedic InstaShiatsu+ massager on Amazon. Worked for approximately 1 month and then wouldn't work. Contacted support to see about sending the item back for repair. I was shipped a new product within a week. Not the customer service I was expecting but greatly appreciated!!
liat T.
I had some problem with the massager and I got a quick response and treatment. Great company!!!
Marlene G.
Happy to receive my massager from truMedic and be able to talk with them about warranty. Most helpful, competent employee. This is the best help I have received for my neck and back. Easy & quick to use with great results. Appreciate having heat with it too
Neutral C.
By far the worst experience ever. I purchased the Etude Massage chair for quite a chunk of money. I did my best to assist the company with the troubleshooting of it - sent videos, comments, tested it this and other way, and everything they've asked for. The wait time for technician - 1 month! The technician they sent in, said he is dealing with this chair for the first time in his life and could not do anything. Then they stated the the function for "neck and shoulders" massage that actually massages your butt is "by design" and refused to proceed with it any further. I spoke to the store who sold us this chair and they stated there were multiple complaints about this function as well as others to which TruMedic will refuse to take any action addressing it. I ended up with returning the chair to the store (not without a fight, but thanks to them) and buying a different brand.
Mauresque
I have rarely experienced such amazing customer service as I have with your handling of the problem with my Trumedic Magichands Shiatsu massager. Immediate response to my enquiry to a no-hassle solution. Well done!
Chelsea D.
My massager stopped working, and TruMedic was very prompt and helpful in ensuring I got a new one quickly. Very happy with both the product and the service! Thanks Leena!
Tim K.
I experienced a leaking air bag in both arms and had a pleasant experience with Leela. She provided videos and pictures on what to check for and was able to diagnose the problem. The parts came very quickly and Leela even emailed me to follow-up on if the issue was solved.
