truMedicReviews of trumedic.com

Do not invest your money in truMedic products. In April 2023, my family purchased a premium truMedic Symphony massage chair for $5,600.00. In July 2025—just three months past the standard two-year warranty window—the chair suffered a mechanical failure of its core components (the back rollers), rendering the entire luxury appliance completely useless. Given the $5,600 price point, we expected reasonable product durability and contacted support What followed was a masterclass in corporate stalling and bad faith tactics: Baseless Excuses: We strictly complied with their initial troubleshooting requests, including purchasing and replacing the main fuses out-of-pocket. When that failed to fix the deeper mechanical issue, truMedic actively tried to void our warranty by falsely claiming our retailer, Relaxacare, was an "unauthorized dealer" (which was completely untrue). The 10-Month Standstill: truMedic then dragged our family through nearly a year of administrative stagnation. They instructed us to coordinate with a local technician who proved completely unresponsive, later informing us he couldn't proceed anyway because truMedic corporate didn't provide technical context and parts authorization. Complete Abandonment: On April 20, 2026, after 10 months of dragging their feet, truMedic abruptly closed our file after refusing to cover even the basic cost of a diagnosis. Customer Service Manager Tracy informed us that they would provide zero further service, claiming their service networks were no longer operational. Their final "resolution" was to tell us to search Google and pay out-of-pocket to fix their defective machine. It is entirely unacceptable for a luxury manufacturer to accept a service file, force a consumer through compliance steps, stall the process for nearly a year through their own internal failures, and then use the passage of time as an excuse to deny accountability. truMedic does not stand behind its premium price tag. Save your money and buy from a company that respects its customers.

Massager I received the TruMedic MagicHands truShiatsu Neck and Back Massager as a Christmas gift. My very first reaction was how heavy and bulky it is. (I had a Homedics heat massager for years, until it recently stopped working and it is a far superior unit.) This massager has 3 function buttons, yet one of them does not work. 1. On/Off 2. Reverse Motion 3. Heat To my surprise, there is no heat that is produced. It advertises heat on the box and the user guide. I contacted the company for an exchange or refund by email and was quickly responded from someone saying that the unit was purchased from an unauthorized reseller and the unit had been discontinued! (It was purchased from a mall kiosk.) Directly following this response was a second response from a different person saying we will help you, send us your shipping address. I did and also asked for the procedure to return the not functioning unit. They said to take it to a disposal bin! After several days, I followed up since I have not received a replacement so I asked for tracking details and they replied they cannot help me! Sounds like an unprofessional business DO NOT BUY.

I’ve never experienced better customer service, and the product itself is a dream. If I ever have an opportunity to get a second chair, this is where I’ll go.

TruMedus is-7000 massager is garbage . I’ve now gone thru 2 of these units that both had a broken part for the neck massager area . My in-laws also had same model with same broken neck kneaded . . No wonder they discontinued this massager ! Would never buy their product again !!

Trumedic does not honour their warranties. They refused the warranty claim from a picture, without having the courtesy to send someone out to look at the massage but the review we chair. Submitted a warranty claim 16 months into the 24 month warranty period. I also contacted them directly. They stated it was wear in tear that caused the damage without having sent someone to look at the chair and ignored the claim. The chair, with the exception of the damaged area is in perfect cosmetic condition. The rollers went off track and cut through the head rest area like a hot knife in butter. It could be serviced and the seating area could be replaced easily because there’s a zipper around the seating area. Thanks Trumedic, I won’t be buying your products any more.

This company’s customer service is next level! After shipping was a disaster with Canada Post and my item was lost, they shipped a replacement item immediately that arrived within 48 hours. It’s not that common these days that a company drops everything to help a customer and it deserves to be acknowledged. Not to mention, their products are incredible and totally worth the purchasing. I have two massage guns and a foot massager and couldn’t recommend them enough!

I purchased a back massager over a year ago lost the electrical cord during a move. I contacted truMedic about options and was surprised ( and delighted) that a new one was immediately sent out to me…… no charge. I am so happy with with their customer service!

Great customer service!