TrulieveReviews of trulieve.com

They switched my ID with someone else at the dispensary. Not realizing they also handed me someone else’s ID I left. I received a text a couple weeks later from the person who has my ID letting me know what happened. She asked me to cut hers and toss it but she still has mine. She said she would mail it but never did. I ended up taking her ID back to the store so I wasn’t responsible. They said they would talk to a manager and give me a call. Never did. Over a month later I called customer service and the lady was very apologetic and told me she would escalate the matter and someone would call me in 48 hours. No one ever did. I’m on hold with customer service again 2 weeks later and have been transferred 3 times now. Still nothing is resolved, a random person has my ID with my full name and address and googled me to find my phone number. This is a breach of my personal information and I have gotten the run around from everyone I have spoken to. Unfortunately, since no one seems to be taking this seriously I will have to take matters into my own hands and seek legal. It’s a shame I can’t even get a phone call from someone in charge with an apology or any sort of solution or fix to this issue. Extremely disappointed and will make sure everyone is aware of this. CHECK YOUR ID BEFORE YOU LEAVE. Most of the staff is stoned out of their minds and can’t properly do their jobs. This needs to be fixed!

The location in Rockville, MD has HORRIBLE customer service. The person that helped me was more interested in the football games going on and anything else NOT pertaining to me. I had several questions and all he did was refer to the website. I obviously searched the website prior to visiting hence the reason I had questions. I would NOT recommend anyone supporting this business.

Everytime I have this bud it's hot in the back of your throat, it's very harsh. You can tell it's all chemically fertilized salt based nutrient hydro that the growers DO NOT know how to cure properly. I can tell they're hanging the product only a few days then trimming it and throwing it into the air dryer too green. It's leafy bud. The gross autoflower that grows for 60 days in freaking miracle-grow. I've personally done a better job with just oak leaf soil and a living mulch of clover. The product works, just not nice to smoke at all. Bowl, bubbler, J, it's too harsh always.

I bought an ounce which is a canisters on the website they falsify the amount of THC when I got home I seen that they were off by like 7%. So I took them back so far two days later I've gotten them not back. I ordered another rounds today you know they wanted to do is give me 25% off I told them they could keep their rounds and they lost a $100 a month customer the GM was in the next room you never came out to make an appearance explain to me what was going on apologize nothing the people and truly were awesome at the registers even the manager of the store JC when more than out of their way to try to help me unfortunately whoever the higher ups may be don't care about individuals they just care about how much money they're making I've been going there for 16 months most of it I've been buying 5 oz a month they act like I was just buying a dime bag terrible it left at 6:00 a sick feeling in my stomach at how bad they could treat somebody who has treated that store and the people in it so good.

Very long waits. 45mins plus easy ....every time.... And the pot there is not even worth that. Not a Place I want to go back or recommend u either.. way better weed stores around...100%I

horrible experience. wait times suck. delivery is worse. going elsewhere

They rolled out a new rewards program. They NEVER communicated to us that we would lose any existing credits that were on the account. Over night I lost over $1500 of credits. I emailed them and NEVER got the courtesy of a response. Why be loyal to a company that does not care about it's customers.

a completely dishonest company. its a shame when dishonest capitalist (redundant) destroy whole industries with greed. I did not get what i ordered or paid for. I ordered flower on many occasions and received minis, a substandard part of plant that cost less. the product details listed on the lab reports are also consistently incorrect.